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~isPartOf:"Journal of service research : JSR"
~isPartOf:"Kredit und Kapital"
~subject:"B-to-B-Marketing"
~subject:"Customer service"
~subject:"Konsumentenverhalten"
~subject:"Relationship marketing"
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B-to-B-Marketing
Customer service
Konsumentenverhalten
Relationship marketing
Beziehungsmarketing
119
Dienstleistungsqualität
68
Service quality
68
Consumer behaviour
67
Customer satisfaction
66
Kundenzufriedenheit
66
Kundenservice
36
Dienstleistungssektor
30
Service industry
30
USA
26
United States
26
Dienstleistungsmarketing
20
Services marketing
20
Beschwerdemanagement
19
Complaint management
19
Customer integration
15
Customer value
15
Dienstleistung
15
Kundenintegration
15
Kundenwert
15
Lieferantenmanagement
15
Services
15
Supplier relationship management
15
Viral marketing
15
Virales Marketing
15
Emotion
11
Arbeitsverhalten
10
Salespeople
10
Verkaufspersonal
10
Work behaviour
10
Deutschland
9
Germany
9
Confidence
8
Dienstleistungsmanagement
8
Service management
8
Vertrauen
8
service recovery
8
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Undetermined
43
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Article
158
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1
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159
Aufsatz in Zeitschrift
159
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2
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2
Collection of articles of several authors
1
Sammelwerk
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English
157
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All
Eisingerich, Andreas B
5
Wangenheim, Florian von
5
Auh, Seigyoung
4
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Danaher, Peter J.
4
Doorn, Jenny van
4
Parasuraman, A.
4
Ruyter, Ko de
4
Sesé, F. Javier
4
Wieseke, Jan
4
Aksoy, Lerzan
3
Benoit, Sabine
3
Gremler, Dwayne D.
3
Hollebeek, Linda D.
3
Lemon, Katherine N.
3
McColl-Kennedy, Janet R.
3
Polo-Redondo, Yolanda
3
Rafaeli, Anat
3
Sweeney, Jillian C.
3
Verhoef, Peter C.
3
Wirtz, Jochen
3
Bell, Simon J.
2
Bone, Sterling A.
2
Bruhn, Manfred
2
Buoye, Alexander
2
Collier, Joel E.
2
Dagger, Tracey S.
2
Danaher, Tracey S.
2
Dholakia, Utpal M.
2
Dong, Beibei
2
Edvardsson, Bo
2
Eggert, Andreas
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Garnefeld, Ina
2
Gelbrich, Katja
2
Gong, Taeshik
2
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Published in...
All
Journal of service research : JSR
Kredit und Kapital
Journal of business research : JBR
1,399
Journal of retailing and consumer services
1,091
Industrial marketing management : the international journal for industrial and high-tech firms
887
SpringerLink / Bücher
461
International journal of hospitality management
459
The journal of business & industrial marketing
360
The journal of product & brand management
338
The journal of brand management : an international journal
331
The journal of services marketing
302
Psychology & marketing
300
Journal of the Academy of Marketing Science
272
Journal of strategic marketing
259
Journal of marketing
257
Asia Pacific journal of marketing and logistics
254
The service industries journal
251
Journal of travel and tourism marketing
230
European journal of marketing : EJM
225
Journal of marketing management : MM
222
Journal of marketing communications
221
Marketing intelligence & planning
208
Journal of retailing
206
Journal of marketing research : JMR
204
International journal of contemporary hospitality management
199
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
198
Cogent business & management
194
Tourism management : research, policies, practice
194
International journal of internet marketing and advertising : IJIMA
182
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
177
Journal of hospitality marketing & management
176
Gabler Edition Wissenschaft
171
Marketing letters : a journal of research in marketing
171
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
160
The international review of retail, distribution and consumer research
158
International journal of electronic customer relationship management : IJECRM
155
Journal of business-to-business marketing
155
International journal of retail & distribution management
151
Journal of service management
151
Management science : journal of the Institute for Operations Research and the Management Sciences
145
International journal of consumer studies
144
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ECONIS (ZBW)
159
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1
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159
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1
The differential effects of online peer review and expert review on service evaluations : the roles of confidence and information convergence
Keh, Hean Tat
;
Sun, Jin
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 474-489
Persistent link: https://www.econbiz.de/10011951812
Saved in:
2
NPS and Online WOM : investigating the relationship between customers' promoter scores and eWOM behavior
Raassens, Néomie
;
Haans, Hans
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 322-334
Persistent link: https://www.econbiz.de/10011736774
Saved in:
3
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
Saved in:
4
How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Saved in:
5
Service recovery via social media : the social influence effects of virtual presence
Schaefers, Tobias
;
Schamari, Julia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 192-208
Persistent link: https://www.econbiz.de/10011485442
Saved in:
6
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
7
Testing the Steve Jobs hypothesis in a B2B context : will a portfolio of hierarchically related technology products improve customer outcomes?
Kuruzovich, Jason
;
Han, Shu
;
Koukova, Nevena T.
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 372-385
Persistent link: https://www.econbiz.de/10009782125
Saved in:
8
Delighting consumers click by click : antecedents and effects of delight online
Bartl, Christopher
;
Gouthier, Matthias H. J.
;
Lenker, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 386-399
Persistent link: https://www.econbiz.de/10009782120
Saved in:
9
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
10
Firms' intentions to use nonownership services
Wittkowski, Kristina
;
Benoit, Sabine
;
Wirtz, Jochen
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 171-185
Persistent link: https://www.econbiz.de/10009774884
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