//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Service Value als Werttreiber : Konzepte, Messung und Steuerung"
~subject:"Dienstleistungsqualität"
~subject:"Services marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service-Management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Services marketing
Dienstleistungsmanagement
28
Service management
28
Betriebliche Wertschöpfung
10
Value creation
10
Beziehungsmarketing
8
Customer satisfaction
8
Kundenzufriedenheit
8
Relationship marketing
8
Consumer behaviour
7
Konsumentenverhalten
7
Dienstleistungssektor
6
Service industry
6
Customer integration
4
Dienstleistung
4
Kundenintegration
4
Service quality
4
Services
4
USA
4
United States
4
Customer value
3
Dienstleistungsmarketing
3
Gastronomie
3
Kundenwert
3
Restaurant industry
3
Service-Dominant Logic
3
Service-dominant logic
3
Business process management
2
Customer service
2
Deutschland
2
Germany
2
Innovation
2
Kundenservice
2
Measurement
2
Messung
2
Prozessmanagement
2
Revenue management
2
Revenue-Management
2
service design
2
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Case study
1
Fallstudie
1
Language
All
English
5
Author
All
Chandler, Jennifer D.
1
Cho, Yun Kyung
1
Huang, Ming-hui
1
Kwortnik, Robert J.
1
Larbig, Christine
1
Lusch, Robert F.
1
Menor, Larry J.
1
Rust, Roland T.
1
Storey, Chris
1
Thompson, Gary M.
1
more ...
less ...
Published in...
All
Journal of service research : JSR
Service Value als Werttreiber : Konzepte, Messung und Steuerung
Journal of service management
15
International journal of hospitality management
12
SpringerLink / Bücher
11
International journal of contemporary hospitality management
8
The journal of services marketing
8
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
Global cases on hospitality industry
6
International journal of services and operations management
6
Journal of business research : JBR
6
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
5
Managing service quality : MSQ ; an international journal
5
Faculty & research / Insead : working paper series
4
Forum Dienstleistungsmanagement
4
International journal of quality and service sciences
4
Journal of retailing and consumer services
4
Journal of service theory and practice : JSTP
4
Springer eBook Collection / Business and Economics
4
Dienstleistungsmarken : Forum Dienstleistungsmanagement
3
Fokus Dienstleistungsmarketing
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of services, economics and management
3
Management decision : MD
3
Manufacturing & service operations management : M & SOM
3
Marketing intelligence & planning
3
Public management review
3
Research
3
Services marketing quarterly
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management : research, policies, practice
3
Wissenschaft & Praxis
3
Decision sciences : DS
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
European review of service economics and management
2
Focus Dienstleistungsmarketing
2
Handbook of service science ; [Vol. 1]
2
Harvard-Business-Manager : das Wissen der Besten
2
International journal of production research
2
International journal of productivity and quality management : IJPQM
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
more ...
less ...
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
2
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
3
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
4
Toward a provider-based view on the design and delivery of quality e-service encounters
Cho, Yun Kyung
;
Menor, Larry J.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 83-95
Persistent link: https://www.econbiz.de/10003959018
Saved in:
5
Unifying service marketing and operations with service experience management
Kwortnik, Robert J.
;
Thompson, Gary M.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 389-406
Persistent link: https://www.econbiz.de/10003853593
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->