IT-related service : a multidisciplinary perspective
Year of publication: |
2013
|
---|---|
Authors: | Huang, Ming-hui ; Rust, Roland T. |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 16.2013, 3, p. 251-258
|
Subject: | service | service science | service transformation | big data | customer analytics | environmental scanning | customer-centric | information systems | information technology | service marketing | service operations | Dienstleistungssektor | Service industry | Dienstleistung | Services | Dienstleistungsmarketing | Services marketing | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Informationstechnik | Information technology | Big Data | Big data | Informationssystem | Information system |
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