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~isPartOf:"Journal of service research : JSR"
~isPartOf:"Service Value als Werttreiber : Konzepte, Messung und Steuerung"
~subject:"Dienstleistungsqualität"
~type:"article"
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Dienstleistungsqualität
Dienstleistungsmanagement
28
Service management
28
Betriebliche Wertschöpfung
10
Value creation
10
Beziehungsmarketing
8
Customer satisfaction
8
Kundenzufriedenheit
8
Relationship marketing
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Consumer behaviour
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Konsumentenverhalten
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Dienstleistungssektor
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Service industry
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Customer integration
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Dienstleistung
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Service quality
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Services
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USA
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United States
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Customer value
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Dienstleistungsmarketing
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Services marketing
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service design
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Chandler, Jennifer D.
1
Cho, Yun Kyung
1
Huang, Ming-hui
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Larbig, Christine
1
Lusch, Robert F.
1
Menor, Larry J.
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Journal of service research : JSR
Service Value als Werttreiber : Konzepte, Messung und Steuerung
International journal of hospitality management
11
Journal of service management
9
International journal of contemporary hospitality management
8
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management
6
Managing service quality : MSQ ; an international journal
5
The journal of services marketing
5
Global cases on hospitality industry
4
Journal of business research : JBR
4
Journal of retailing and consumer services
4
Journal of service theory and practice : JSTP
4
International journal of services, economics and management
3
Management decision : MD
3
Marketing intelligence & planning
3
Services marketing quarterly
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management : research, policies, practice
3
Decision sciences : DS
2
European review of service economics and management
2
Harvard-Business-Manager : das Wissen der Besten
2
International journal of production research
2
International journal of productivity and quality management : IJPQM
2
International journal of quality and service sciences
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Manufacturing & service operations management : M & SOM
2
Operations management research : OMR ; advancing practice through theory
2
Public management review
2
A handbook of management theories and models for office environments and services
1
AMS review : official publication of the Academy of Marketing Science
1
Academy of Management perspectives : AMP
1
Administrative Sciences : open access journal
1
Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
Alternative market research methods : market sensing
1
Ansätze und Erfahrungen im Destinationsmanagement : Festschrift zum 15-jährigen Jubiläum des ETI
1
Baltic Journal of Economic Studies
1
Benchmarking : an international journal ; BIJ
1
Betriebswirtschaftliche Forschung und Praxis : BFuP
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Business & information systems engineering
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Business process management journal
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1
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
2
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
3
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
4
Toward a provider-based view on the design and delivery of quality e-service encounters
Cho, Yun Kyung
;
Menor, Larry J.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 83-95
Persistent link: https://www.econbiz.de/10003959018
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