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~isPartOf:"Journal of service research : JSR"
~person:"Bartl, Christopher"
~subject:"Konsumentenverhalten"
~subject:"USA"
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Bartl, Christopher
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Journal of service research : JSR
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Delighting consumers click by click : antecedents and effects of delight online
Bartl, Christopher
;
Gouthier, Matthias H. J.
;
Lenker, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 386-399
Persistent link: https://www.econbiz.de/10009782120
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