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~isPartOf:"Journal of service research : JSR"
~person:"Block, Frank"
~person:"Plewa, Carolin"
~person:"Whittome, James"
~subject:"Kundenwert"
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Kundenwert
Beziehungsmarketing
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Block, Frank
Plewa, Carolin
Whittome, James
Verhoef, Peter C.
3
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2
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Journal of service research : JSR
Journal of service theory and practice : JSTP
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ECONIS (ZBW)
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Professional service providers' resource integration styles (PRO-RIS) : facilitating customer experiences
Ng, Sylvia C.
;
Plewa, Carolin
;
Sweeney, Jillian C.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 380-395
Persistent link: https://www.econbiz.de/10011606695
Saved in:
2
Impact of service failure : the protective layer of customer relationships
Sajtos, Laszlo
;
Brodie, Roderick J.
;
Whittome, James
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 216-229
Persistent link: https://www.econbiz.de/10003982862
Saved in:
3
Analytics for customer engagement
Bijmolt, Tammo H. A.
;
Leeflang, Peter
;
Block, Frank
; …
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 341-356
Persistent link: https://www.econbiz.de/10008652111
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