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~isPartOf:"Journal of service research : JSR"
~person:"Dong, Beibei"
~subject:"perceived service quality"
~subject:"role identification"
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perceived service quality
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Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
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