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~isPartOf:"Journal of service research : JSR"
~person:"Forkmann, Sebastian"
~person:"Wang, Xuehua"
~subject:"Leistungsbündel"
~subject:"Supplier relationship management"
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Leistungsbündel
Supplier relationship management
Bundling strategy
2
Dienstleistungsqualität
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Service quality
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1
China
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Consumer behaviour
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Customer satisfaction
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Dienstleistungssektor
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Kundenzufriedenheit
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Service industry
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USA
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United States
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business model
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configurations
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dyadic perspective
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hybrid offering
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service capabilities
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service infusion
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servitization
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Forkmann, Sebastian
Wang, Xuehua
Witell, Lars
2
Edvardsson, Bo
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Eggert, Andreas
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Evanschitzky, Heiner
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Gebauer, Heiko
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Gustafsson, Anders
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Henneberg, Stephan
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Hogreve, Jens
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Kindström, Daniel
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Journal of service research : JSR
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ECONIS (ZBW)
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Driver configurations for successful service infusion
Forkmann, Sebastian
;
Henneberg, Stephan
;
Witell, Lars
; …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 275-291
Persistent link: https://www.econbiz.de/10011736763
Saved in:
2
The effect of unrelated supporting service quality on consumer delight, satisfaction, and repurchase intentions
Wang, Xuehua
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 149-163
Persistent link: https://www.econbiz.de/10009266747
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