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~isPartOf:"Journal of service research : JSR"
~person:"Sivakumar, K."
~subject:"Customer satisfaction"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Customer satisfaction
Service quality
Beziehungsmarketing
2
Consumer behaviour
2
Dienstleistungsqualität
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2
Kundenzufriedenheit
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Relationship marketing
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customer participation
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Complaint management
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ability
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attribution of failure
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benefit of participation
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cocreation
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coproduction
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customer satisfaction
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locus of recovery
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perceived service quality
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Sivakumar, K.
McColl-Kennedy, Janet R.
3
Patterson, Paul G.
3
Schumann, Jan Hendrik
3
Auh, Seigyoung
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Danaher, Tracey S.
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Dong, Beibei
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Brady, Michael K.
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Brocato, E. Deanne
1
Buoye, Alexander
1
Chan, Kimmy Wa
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Journal of service research : JSR
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
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ECONIS (ZBW)
2
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Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
2
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
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