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~isPartOf:"Journal of service research : JSR"
~subject:"2005-2005"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Customer value"
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2005-2005
Dienstleistungsqualität
Customer value
17
Kundenwert
17
Beziehungsmarketing
13
Relationship marketing
13
Service quality
6
Betriebliche Wertschöpfung
5
Consumer behaviour
5
Customer satisfaction
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Value creation
5
Customer integration
4
Kundenintegration
4
Dienstleistung
3
Services
3
value creation
3
Confidence
2
Lieferantenmanagement
2
Service-Dominant Logic
2
Service-dominant logic
2
Supplier relationship management
2
Vertrauen
2
Viral marketing
2
Virales Marketing
2
resource integration
2
service
2
Airline
1
Beschwerdemanagement
1
Cash Flow
1
Cash flow
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Complaint management
1
Computer-assisted marketing
1
Consumer confidence index
1
Corporate reputation
1
Customer retention
1
Data Mining
1
Data mining
1
Dienstleistungsmarketing
1
Dienstleistungssektor
1
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English
6
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Brodie, Roderick J.
1
Cambra-Fierro, Jesús
1
Ciuchita, Robert
1
Danaher, Tracey S.
1
Doorn, Jenny van
1
Faßnacht, Martin
1
Gruen, Thomas W.
1
Guo, Lin
1
Larivière, Bart
1
Lotz, Sherry L.
1
Mahr, Dominik
1
McColl-Kennedy, Janet R.
1
Melero-Polo, Iguácel
1
Moeller, Sabine
1
Odekerken-Schröder, Gaby
1
Sajtos, Laszlo
1
Sesé, F. Javier
1
Sweeney, Jillian C.
1
Tang, Chuanyi
1
Whittome, James
1
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Journal of service research : JSR
International journal of hospitality management
13
Journal of retailing and consumer services
12
The service industries journal
12
Journal of business research : JBR
8
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of service management
5
Service business
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of air transport management
4
Journal of service theory and practice : JSTP
4
Journal of strategic marketing
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services, economics and management
3
Management decision : MD
3
Australasian marketing journal
2
Cogent business & management
2
Faculty & research / Insead : working paper series
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of retail & distribution management
2
Journal of customer behaviour
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of retailing
2
Journal of service research
2
Journal of travel and tourism marketing
2
Marketing theory
2
The international journal of bank marketing : IJBM
2
Tourism management : research, policies, practice
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Acta Universitatis Danubius / Oeconomica
1
Acta Wexionensia
1
American economic journal : a journal of the American Economic Association
1
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ECONIS (ZBW)
6
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1
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
2
The role of perceived control in customer value cocreation and service recovery evaluation
Guo, Lin
;
Lotz, Sherry L.
;
Tang, Chuanyi
;
Gruen, Thomas W.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 39-56
Persistent link: https://www.econbiz.de/10011433138
Saved in:
3
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
4
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine
;
Ciuchita, Robert
;
Mahr, Dominik
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Saved in:
5
Impact of service failure : the protective layer of customer relationships
Sajtos, Laszlo
;
Brodie, Roderick J.
;
Whittome, James
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 216-229
Persistent link: https://www.econbiz.de/10003982862
Saved in:
6
Linking perceptual and behavioral customer metrics to multiperiod customer profitability : a comprehensive service-profit chain application
Larivière, Bart
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10003750002
Saved in:
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