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~isPartOf:"Journal of service research : JSR"
~subject:"Beziehungsmarketing"
~subject:"KMU"
~subject:"SME"
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Beziehungsmarketing
KMU
SME
Relationship marketing
117
Dienstleistungsqualität
73
Service quality
73
Consumer behaviour
67
Konsumentenverhalten
67
Customer satisfaction
66
Kundenzufriedenheit
66
Dienstleistungssektor
41
Service industry
41
Customer service
36
Kundenservice
36
Beschwerdemanagement
31
Complaint management
31
USA
27
United States
27
Dienstleistung
20
Services
20
Customer integration
19
Kundenintegration
19
Dienstleistungsmanagement
16
Service management
16
Emotion
15
Lieferantenmanagement
15
Supplier relationship management
15
Customer value
14
Dienstleistungsmarketing
14
Kundenwert
14
Services marketing
14
Innovation
12
Arbeitsverhalten
11
Salespeople
11
Verkaufspersonal
11
Viral marketing
11
Virales Marketing
11
Work behaviour
11
Betriebliche Wertschöpfung
10
Value creation
10
service recovery
10
Innovation management
9
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116
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117
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117
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English
117
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Eisingerich, Andreas B
5
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Sesé, F. Javier
4
Wangenheim, Florian von
4
Auh, Seigyoung
3
Doorn, Jenny van
3
Hollebeek, Linda D.
3
Lemon, Katherine N.
3
Parasuraman, A.
3
Polo-Redondo, Yolanda
3
Rafaeli, Anat
3
Ruyter, Ko de
3
Verhoef, Peter C.
3
Wieseke, Jan
3
Aksoy, Lerzan
2
Bell, Simon J.
2
Benoit, Sabine
2
Danaher, Peter J.
2
Dong, Beibei
2
Eggert, Andreas
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Garnefeld, Ina
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Harrison, Mary P.
2
Haws, Kelly L.
2
Hennig-Thurau, Thorsten
2
Huang, Ming-Hui
2
Ilić, Ana
2
Jurić, Biljana
2
Libai, Barak
2
Malthouse, Edward C.
2
McColl-Kennedy, Janet R.
2
Merlo, Omar
2
Mittal, Vikas
2
Ordanini, Andrea
2
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Published in...
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Journal of service research : JSR
Journal of business research : JBR
809
Journal of retailing and consumer services
588
Industrial marketing management : the international journal for industrial and high-tech firms
482
SpringerLink / Bücher
444
International journal of hospitality management
319
Cogent business & management
242
The journal of business & industrial marketing
232
The journal of services marketing
229
Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research
203
The service industries journal
203
Journal of strategic marketing
191
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
155
Gabler Edition Wissenschaft
142
Technological forecasting & social change : an international journal
141
Tourism management : research, policies, practice
136
Journal of small business and enterprise development
128
International journal of contemporary hospitality management
127
Journal of marketing
124
Springer eBook Collection
123
Journal of hospitality marketing & management
121
International entrepreneurship and management journal
120
Journal of travel and tourism marketing
120
International journal of entrepreneurship and small business
119
The journal of brand management : an international journal
116
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
115
Europäische Hochschulschriften / 5
114
International journal of innovation management
114
Asia Pacific journal of marketing and logistics
112
Small business economics : an entrepreneurship journal
112
The journal of product & brand management
112
Marketing intelligence & planning
111
Journal of service management
108
Technovation : the international journal of technological innovation, entrepreneurship and technology management
107
Journal of business ethics : JOBE
105
Journal of open innovation : technology, market, and complexity
105
European journal of marketing : EJM
104
International journal of technology management : IJTM
104
Journal of retailing
104
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ECONIS (ZBW)
117
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71
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
72
Managing engagement behaviors in a network of customers and stakeholders : evidence from the nursing home sector
Verleye, Katrien
;
Gemmel, Paul
;
Rangarajan, Deva
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 68-84
Persistent link: https://www.econbiz.de/10010356882
Saved in:
73
A service climate synthesis and future research agenda
Bowen, David E.
;
Schneider, Benjamin
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
Saved in:
74
Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
Saved in:
75
The role of customer engagement behavior in value co-creation : a service system perspective
Jaakkola, Elina
;
Alexander, Matthew
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 247-261
Persistent link: https://www.econbiz.de/10010393232
Saved in:
76
How often versus how long : the interplay of contact frequency and relationship duration in customer-reported service relationship strength
Dagger, Tracey S.
;
Danaher, Peter J.
;
Gibbs, Brian J.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 371-388
Persistent link: https://www.econbiz.de/10003853582
Saved in:
77
Doing good and doing better despite negative information? : the role of corporate social responsibility in consumer resistance to negative information
Eisingerich, Andreas B
;
Rubera, Gaia
;
Seifert, Matthias
; …
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 60-75
Persistent link: https://www.econbiz.de/10008826886
Saved in:
78
A meta-analysis of organizational complaint handling and customer responses
Gelbrich, Katja
;
Roschk, Holger
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 24-43
Persistent link: https://www.econbiz.de/10008826888
Saved in:
79
Will you tolerate this? : the impact of affective commitment on complaint intention and postrecovery behavior
Evanschitzky, Heiner
;
Brock, Christian
;
Blut, Markus
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 410-425
Persistent link: https://www.econbiz.de/10009491362
Saved in:
80
The role of corporate image for quality in the formation of attitudinal service loyalty
Jha, Subhash
;
Deitz, George D.
;
Babakus, Emin
;
Yavas, Ugur
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 155-170
Persistent link: https://www.econbiz.de/10009774887
Saved in:
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