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~isPartOf:"Journal of service research : JSR"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Systematic review"
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Search: subject:"Kunden"
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Customer service
36
Kundenservice
36
Customer satisfaction
25
Kundenzufriedenheit
25
Beziehungsmarketing
23
Relationship marketing
23
Dienstleistungsqualität
22
Service quality
22
Lieferantenmanagement
15
Supplier relationship management
15
Consumer behaviour
9
Dienstleistungssektor
9
Konsumentenverhalten
9
Service industry
9
Beschwerdemanagement
8
Complaint management
8
USA
7
United States
7
Salespeople
6
Verkaufspersonal
6
Arbeitsverhalten
5
Work behaviour
5
service recovery
5
Emotion
4
frontline employees
4
service failure
4
Arbeitskräfte
3
Arbeitszufriedenheit
3
B-to-B-Marketing
3
Business-to-business marketing
3
Customer value
3
Dienstleistung
3
Dienstleistungsberufe
3
Job satisfaction
3
Kundenwert
3
Service workers
3
Services
3
Tourism employees
3
Tourismusberufe
3
Workforce
3
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52
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Aufsatz in Zeitschrift
Systematic review
Article in journal
52
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1
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English
52
Author
All
Danaher, Peter J.
3
Doorn, Jenny van
3
Beatty, Sharon E.
2
Bone, Sterling A.
2
Dagger, Tracey S.
2
Gremler, Dwayne D.
2
Mende, Martin
2
Sesé, F. Javier
2
Sharma, Piyush
2
Tsarenko, Yelena
2
Wieseke, Jan
2
Ackermann, Sebastian
1
Alavi, Sascha
1
Alavi, Sascha H.
1
Algesheimer, René
1
Arnold, Todd
1
Arnold, Todd J.
1
Auh, Seigyoung
1
Barnes, Donald C.
1
Benoit, Sabine
1
Birgelen, Marcel van
1
Black, Hulda G.
1
Black, William C.
1
Blazevic, Vera
1
Bock, Dora E.
1
Bolton, Lisa E.
1
Bonner, Bryan L.
1
Brady, Michael
1
Brady, Michael K.
1
Briggs, Elten
1
Brown, Stephen Walter
1
Brown, Tom
1
Cambra-Fierro, Jesús
1
Capella, Michael L.
1
Chase, Richard B.
1
Collier, Joel E.
1
Crosno, Jody L.
1
Dacin, Peter A.
1
Danaher, Tracey S.
1
Delcourt, Cécile
1
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Journal of service research : JSR
Industrial marketing management : the international journal for industrial and high-tech firms
841
International journal of production economics
454
Journal of business research : JBR
377
The journal of business & industrial marketing
329
International journal of production research
316
European journal of operational research : EJOR
212
Journal of purchasing and supply management
163
Journal of retailing and consumer services
157
Journal of business-to-business marketing
132
The journal of services marketing
105
International journal of hospitality management
101
Journal of operations management
100
International journal of procurement management
99
Production and operations management : an international journal of the Production and Operations Management Society
98
Transportation research / E : an international journal
95
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
90
Supply chain management : an international journal
86
Management science : journal of the Institute for Operations Research and the Management Sciences
85
The international journal of logistics management
80
Journal of the Academy of Marketing Science
77
The journal of supply chain management : a global review of purchasing and supply
75
The service industries journal
71
International journal of logistics systems and management
68
Manufacturing & service operations management : M & SOM
66
Omega : the international journal of management science
65
Journal of marketing
59
Decision sciences : DS
56
International journal of logistics : research and applications
52
European journal of marketing : EJM
51
International journal of services and operations management
50
IEEE transactions on engineering management : EM
49
International journal of physical distribution & logistics management : IJPD & LM
49
Benchmarking : an international journal ; BIJ
47
Journal of service management
47
International journal of project management : the journal of The International Project Management Association
46
Supply chain management
46
Asia Pacific journal of marketing and logistics
45
Harvard-Business-Manager : das Wissen der Besten
43
International journal of integrated supply management : IJISM
43
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ECONIS (ZBW)
52
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1
How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Saved in:
2
All that glitters is not gold : the penalty effect of conspicuous consumption in services and how it changes with customers and contexts
Mende, Martin
;
Scott, Maura L.
;
Bolton, Lisa E.
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 405-420
Persistent link: https://www.econbiz.de/10011951799
Saved in:
3
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
4
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The emergent field of organizational frontlines
Singh, Jagdip
;
Brady, Michael
;
Arnold, Todd
;
Brown, Tom
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
Saved in:
7
Domo arigato Mr. Roboto : emergence of automated social presence in organizational frontlines and customers’ service experiences
Doorn, Jenny van
;
Mende, Martin
;
Noble, Stephanie M.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10011647482
Saved in:
8
Emotional convergence in service relationships : the shared frontline experience of customers and employees
Zablah, Alex R.
;
Sirianni, Nancy J.
;
Korschun, Daniel
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10011648260
Saved in:
9
How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André
;
Paul, Michael
;
Hennig-Thurau, Thorsten
; …
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011684836
Saved in:
10
Antiservice as guiding maxim : tough lessons from a maximum security prison
Hill, Ronald Paul
;
Capella, Michael L.
;
Rapp, Justine M.
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10011433173
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