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~isPartOf:"Journal of service research : JSR"
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Beziehungsmarketing
117
Relationship marketing
117
Dienstleistungsqualität
73
Service quality
73
Consumer behaviour
67
Konsumentenverhalten
67
Customer satisfaction
66
Kundenzufriedenheit
66
Dienstleistungssektor
41
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41
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36
Kundenservice
36
Beschwerdemanagement
31
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31
USA
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20
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20
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19
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Dienstleistungsmanagement
16
Service management
16
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Viral marketing
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Virales Marketing
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service recovery
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Ruyter, Ko de
6
Bolton, Ruth N.
5
Brodie, Roderick J.
5
Doorn, Jenny van
5
Eisingerich, Andreas B
5
McColl-Kennedy, Janet R.
5
Wangenheim, Florian von
5
Auh, Seigyoung
4
Beatty, Sharon E.
4
Danaher, Peter J.
4
Fisk, Raymond P.
4
Hollebeek, Linda D.
4
Parasuraman, A.
4
Patrício, Lia
4
Sesé, F. Javier
4
Thompson, Gary M.
4
Wieseke, Jan
4
Aksoy, Lerzan
3
Benoit, Sabine
3
Eggert, Andreas
3
Gelbrich, Katja
3
Gremler, Dwayne D.
3
Gustafsson, Anders
3
Hennig-Thurau, Thorsten
3
Huang, Ming-Hui
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Kwortnik, Robert J.
3
Lemon, Katherine N.
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Mittal, Vikas
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Patterson, Paul G.
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Polo-Redondo, Yolanda
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Rafaeli, Anat
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Smith, Jeffery S.
3
Sweeney, Jillian C.
3
Tsarenko, Yelena
3
Verhoef, Peter C.
3
Walsh, Gianfranco
3
Bell, Simon J.
2
Bone, Sterling A.
2
Brady, Michael K.
2
Cho, Yun Kyung
2
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Journal of service research : JSR
People management : the magazine for professionals in personnel, training and development
10,302
Management science : journal of the Institute for Operations Research and the Management Sciences
9,884
SpringerLink / Bücher
8,971
Management Science
7,614
Energy conversion and management : ECM
6,139
Arbeit und Arbeitsrecht : AuA ; die Zeitschrift für das Personal-Management
6,078
Tourism management : research, policies, practice
5,804
Pulp and paper : the production and management journal of the North American pulp and paper industry
5,787
Management accounting
5,514
PM network : the professional magazine of the Project Management Institute
5,493
Modern materials handling : productivity solutions for manufacturing, warehousing & distribution ; official publication of Materials Handling & Management Society
5,487
HRMagazine : on human resource management
5,474
MPRA Paper
5,016
Personal : Zeitschrift für Human Resource Management
4,926
Paper film foil converter : a production and management magazine
4,832
Industrial marketing management : the international journal for industrial and high-tech firms
4,788
Bm : Bank und Markt ; Zeitschrift für Retailbanking
4,621
Management today
4,534
Leisure management
4,350
Journal of business research : JBR
4,330
ULB Institutional Repository
4,246
The international journal of human resource management
4,052
Sales & marketing management
3,981
European journal of operational research : EJOR
3,949
International journal of production research
3,862
Operations research, Management science : OR MS ; the international literature digest
3,831
International journal of technology management : IJTM
3,798
NBER working paper series
3,758
Research policy : policy, management and economic studies of science, technology and innovation
3,741
Springer eBook Collection
3,713
International journal of production economics
3,710
Omega : the international journal of management science
3,702
Technovation : the international journal of technological innovation, entrepreneurship and technology management
3,640
Agricultural Water Management
3,616
Journal of environmental economics and management : JEEM ; the official journal of the Association of Environmental and Resource Economists
3,506
Other publications TiSEM
3,431
Academy of Management journal : AMJ
3,430
International journal of project management : the journal of The International Project Management Association
3,425
Management decision : MD
3,403
Journal of business ethics : JOBE
3,392
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ECONIS (ZBW)
209
OLC EcoSci
4
Showing
111
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213
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111
Service performance-loyalty intentions link in a business-to-business context : the role of relational exchange outcomes and customer characteristics
Briggs, Elten
;
Grisaffe, Douglas
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 37-51
Persistent link: https://www.econbiz.de/10003959015
Saved in:
112
The role of customer engagement behavior in value co-creation : a service system perspective
Jaakkola, Elina
;
Alexander, Matthew
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 247-261
Persistent link: https://www.econbiz.de/10010393232
Saved in:
113
Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
Saved in:
114
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
Saved in:
115
Examining the drivers and performance implications of boundary spanner creativity
Agnihotri, Raj
;
Rapp, Adam A.
;
Andzulis, James "Mick"
; …
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 164-181
Persistent link: https://www.econbiz.de/10010356824
Saved in:
116
Can friends also become customers? : the impact of employee referral programs on referral likelihood
Wentzel, Daniel
;
Tomczak, Torsten
;
Henkel, Sven
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 119-133
Persistent link: https://www.econbiz.de/10010356841
Saved in:
117
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
118
Managing engagement behaviors in a network of customers and stakeholders : evidence from the nursing home sector
Verleye, Katrien
;
Gemmel, Paul
;
Rangarajan, Deva
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 68-84
Persistent link: https://www.econbiz.de/10010356882
Saved in:
119
A service climate synthesis and future research agenda
Bowen, David E.
;
Schneider, Benjamin
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
Saved in:
120
How often versus how long : the interplay of contact frequency and relationship duration in customer-reported service relationship strength
Dagger, Tracey S.
;
Danaher, Peter J.
;
Gibbs, Brian J.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 371-388
Persistent link: https://www.econbiz.de/10003853582
Saved in:
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