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Beziehungsmarketing
117
Relationship marketing
117
Dienstleistungsqualität
73
Service quality
73
Consumer behaviour
67
Konsumentenverhalten
67
Customer satisfaction
66
Kundenzufriedenheit
66
Dienstleistungssektor
41
Service industry
41
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36
Kundenservice
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Beschwerdemanagement
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USA
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Salespeople
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Viral marketing
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Virales Marketing
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Work behaviour
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service recovery
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Ruyter, Ko de
6
Bolton, Ruth N.
5
Brodie, Roderick J.
5
Doorn, Jenny van
5
Eisingerich, Andreas B
5
McColl-Kennedy, Janet R.
5
Wangenheim, Florian von
5
Auh, Seigyoung
4
Beatty, Sharon E.
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Danaher, Peter J.
4
Fisk, Raymond P.
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Hollebeek, Linda D.
4
Parasuraman, A.
4
Patrício, Lia
4
Sesé, F. Javier
4
Thompson, Gary M.
4
Wieseke, Jan
4
Aksoy, Lerzan
3
Benoit, Sabine
3
Eggert, Andreas
3
Gelbrich, Katja
3
Gremler, Dwayne D.
3
Gustafsson, Anders
3
Hennig-Thurau, Thorsten
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Huang, Ming-Hui
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Kwortnik, Robert J.
3
Lemon, Katherine N.
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Mittal, Vikas
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Patterson, Paul G.
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Polo-Redondo, Yolanda
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Rafaeli, Anat
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Smith, Jeffery S.
3
Sweeney, Jillian C.
3
Tsarenko, Yelena
3
Verhoef, Peter C.
3
Walsh, Gianfranco
3
Bell, Simon J.
2
Bone, Sterling A.
2
Brady, Michael K.
2
Cho, Yun Kyung
2
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Journal of service research : JSR
People management : the magazine for professionals in personnel, training and development
10,302
Management science : journal of the Institute for Operations Research and the Management Sciences
9,884
SpringerLink / Bücher
8,971
Management Science
7,614
Energy conversion and management : ECM
6,139
Arbeit und Arbeitsrecht : AuA ; die Zeitschrift für das Personal-Management
6,078
Tourism management : research, policies, practice
5,804
Pulp and paper : the production and management journal of the North American pulp and paper industry
5,787
Management accounting
5,514
PM network : the professional magazine of the Project Management Institute
5,493
Modern materials handling : productivity solutions for manufacturing, warehousing & distribution ; official publication of Materials Handling & Management Society
5,487
HRMagazine : on human resource management
5,474
MPRA Paper
5,016
Personal : Zeitschrift für Human Resource Management
4,926
Paper film foil converter : a production and management magazine
4,832
Industrial marketing management : the international journal for industrial and high-tech firms
4,788
Bm : Bank und Markt ; Zeitschrift für Retailbanking
4,621
Management today
4,534
Leisure management
4,350
Journal of business research : JBR
4,349
ULB Institutional Repository
4,246
The international journal of human resource management
4,052
Sales & marketing management
3,981
European journal of operational research : EJOR
3,949
International journal of production research
3,862
Operations research, Management science : OR MS ; the international literature digest
3,831
International journal of technology management : IJTM
3,798
NBER working paper series
3,758
Research policy : policy, management and economic studies of science, technology and innovation
3,741
Springer eBook Collection
3,713
International journal of production economics
3,710
Omega : the international journal of management science
3,702
Technovation : the international journal of technological innovation, entrepreneurship and technology management
3,640
Agricultural Water Management
3,616
Journal of environmental economics and management : JEEM ; the official journal of the Association of Environmental and Resource Economists
3,506
Other publications TiSEM
3,431
Academy of Management journal : AMJ
3,430
International journal of project management : the journal of The International Project Management Association
3,425
Management decision : MD
3,403
Journal of business ethics : JOBE
3,392
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ECONIS (ZBW)
209
OLC EcoSci
4
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211
The role of price tiers in advance purchasing of event tickets
Moe, Wendy W.
;
Fader, Peter
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 73-86
Persistent link: https://www.econbiz.de/10003878842
Saved in:
212
Predicting the likelihood of voiced complaints in the self-service technology context
Robertson, Nichola
;
Shaw, Robin N.
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 100-116
Persistent link: https://www.econbiz.de/10003878851
Saved in:
213
The role of emotions in translating perceptions of (in)justice into postcomplaint behavioral responses
Schoefer, Klaus
;
Diamantopoulos, Adamantios
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 91-103
Persistent link: https://www.econbiz.de/10003750022
Saved in:
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