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Xia, Lan
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Journal of service research : JSR
Journal of business research : JBR
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International journal of retail & distribution management
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Journal of retailing
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International journal of electronic commerce : IJEC
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Qualitative market research : an international journal
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Does marketing need reform? : fresh perspectives on the future
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Economic and business review : EBR
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of Services Marketing
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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Journal of travel and tourism marketing
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ECONIS (ZBW)
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Trading effort for money : consumers' cocreation motivation and the pricing of service options
Xia, Lan
;
Suri, Rajneesh
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 229-242
Persistent link: https://www.econbiz.de/10010356796
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2
Examining the penalty resolution process : building loyalty through gratitude and fairness
Xia, Lan
;
Kukar-Kinney, Monika
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 518-532
Persistent link: https://www.econbiz.de/10010203507
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