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~isPartOf:"Journal of service theory and practice : JSTP"
~isPartOf:"The journal of services marketing"
~person:"Giovanis, Apostolos"
~person:"Hollebeek, Linda D."
~subject:"Beziehungsmarketing"
~subject:"Relationship marketing"
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Search: "Customer relationship management"
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Beziehungsmarketing
Relationship marketing
Consumer behaviour
4
Konsumentenverhalten
4
Dienstleistungsqualität
3
Service quality
3
Brand management
2
Customer satisfaction
2
Internet marketing
2
Kundenzufriedenheit
2
Markenführung
2
Online-Marketing
2
Social Web
2
Social web
2
Brand image
1
Consumer engagement
1
Consumer-perceived value (CPV)
1
Customer engagement
1
Customer experience (CX)
1
Customer loyalty
1
Customer value
1
Engagement objects
1
Engagement practices
1
Kundenwert
1
Lieferantenmanagement
1
Markenimage
1
Mediator
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Moderator
1
Negative engagement valence
1
Netnography
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Online brand communities
1
Positive engagement valence
1
Quality management
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Qualitätsmanagement
1
Relationship proneness
1
Relationship quality
1
Spillover contagion effects
1
Spillover effect
1
Spillover-Effekt
1
Structural equation model
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Giovanis, Apostolos
Hollebeek, Linda D.
Klaus, Philipp
6
Mattila, Anna S.
6
Barnes, Donald C.
4
Conduit, Jodie
4
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Brodie, Roderick J.
3
Bruce, Helen L.
3
Burton, Jamie
3
Dagger, Tracey S.
3
Gil Saura, Irene
3
Gruber, Thorsten
3
Grönroos, Christian
3
Harris, Lloyd C.
3
Heinonen, Kristina
3
Holloway, Betsy Bugg
3
Ball, Joan
2
Bang, Nguyen
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benkenstein, Martin
2
Black, Hulda G.
2
Chen, Tom
2
Choi, Beom Joon
2
Collier, Joel E.
2
Frow, Pennie
2
Furrer, Olivier
2
Gabler, Colin B.
2
Gouthier, Matthias
2
Grace, Debra
2
Gustafsson, Anders
2
Hansen, John D.
2
Hernández Ortega, Blanca
2
Hur, Won-Moo
2
Jarvis, Wade
2
Johnson, Lester W.
2
Jones, Tim
2
Landry, Mikèle
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Journal of service theory and practice : JSTP
The journal of services marketing
Journal of retailing and consumer services
6
Journal of marketing management : MM
3
Journal of service research
3
Journal of service research : JSR
3
Marketing intelligence & planning
3
Handbook of research on customer engagement
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of business research : JBR
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of service management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Organizations and markets in emerging economies
2
Psychology & marketing
2
The journal of product & brand management
2
Australasian marketing journal
1
Customer engagement : contemporary issues and challenges
1
Edward Elgar E-Book Archive
1
Journal of consumer behaviour
1
Journal of creating value
1
Journal of customer behaviour
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of modelling in management
1
Journal of the Academy of Marketing Science
1
Journal of transnational management : the official journal of the International Management Development Association
1
Research handbooks in business and management series
1
The handbook of communication engagement
1
The service industries journal
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
5
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1
Why switch? : the role of customer variety-seeking and engagement in driving service switching intention
Menidjel, Choukri
;
Hollebeek, Linda D.
;
Urbonavicius, …
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 592-605
Persistent link: https://www.econbiz.de/10014276935
Saved in:
2
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
3
Engagement valence duality and spillover effects in online brand communities
Bowden, Jana
;
Conduit, Jodie
;
Hollebeek, Linda D.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 877-897
Persistent link: https://www.econbiz.de/10011730673
Saved in:
4
Virtual brand community engagement practices : a refined typology and model
Hollebeek, Linda D.
;
Juric, Biljana
;
Tang, Wenyan
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 204-217
Persistent link: https://www.econbiz.de/10011741165
Saved in:
5
The role of service fairness in the service quality - relationship quality - customer loyalty chain : an empirical study
Giovanis, Apostolos
;
Athanasopoulou, Pinelopi
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 744-776
Persistent link: https://www.econbiz.de/10011392388
Saved in:
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