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~isPartOf:"Journal of service theory and practice : JSTP"
~person:"Barnes, Donald C."
~person:"Fan, Alei"
~person:"Tam, Jackie L. M."
~subject:"Customer satisfaction"
~type:"article"
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Beziehungsmarketing
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Customer delight
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Journal of service theory and practice : JSTP
Journal of service research : JSR
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Journal of hospitality marketing & management
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Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
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