Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Year of publication: |
2017
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Authors: | Ludwig, Nadine L. ; Barnes, Donald C. ; Gouthier, Matthias |
Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 27.2017, 1, p. 145-163
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Subject: | Customer delight | Jox | Deservingness | Jealousy | Unfairness | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Emotion | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing |
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