//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of strategic marketing"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
~subject:"Hochschule"
~subject:"Theory"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Customer satisfaction
Hochschule
Theory
Dienstleistungsqualität
98
Service quality
98
Kundenzufriedenheit
57
Relationship marketing
48
Consumer behaviour
44
Konsumentenverhalten
44
Beschwerdemanagement
22
Complaint management
22
Customer service
13
Dienstleistungssektor
13
Kundenservice
13
Service industry
13
Confidence
11
Vertrauen
11
Online retailing
8
Online-Handel
8
Einzelhandel
7
Retail trade
7
Service failure
7
Customer integration
6
E-commerce
6
Electronic Commerce
6
Kundenintegration
6
Marketing management
6
Marketingmanagement
6
Salespeople
6
Verkaufspersonal
6
Arbeitszufriedenheit
5
Betriebliche Wertschöpfung
5
Brand image
5
Customer value
5
Emotion
5
Job satisfaction
5
Kundenwert
5
Markenimage
5
Service recovery
5
Value creation
5
Viral marketing
5
more ...
less ...
Online availability
All
Undetermined
39
Free
1
Type of publication
All
Article
72
Type of publication (narrower categories)
All
Article in journal
72
Aufsatz in Zeitschrift
72
Language
All
English
72
Author
All
Grégoire, Yany
4
Roy, Sanjit Kumar
3
Falk, Tomas
2
Grewal, Dhruv
2
Kumar, V.
2
Rizomyliotis, Ioannis
2
Schepers, Jeroen J. L.
2
Sesé, F. Javier
2
Sreejesh, S.
2
Voorhees, Clay M.
2
Abbas, Ghassan
1
Ahn, Jiseon
1
Allen, Alexis M.
1
Amendah, Eklou
1
Anderl, Eva
1
Apostolos, Giovanis
1
Ashill, Nicholas
1
Augusto, Mário Gomes
1
Aurier, Philippe
1
Baidoun, Samir D.
1
Baker, Julie
1
Balaji, M. S.
1
Bansal, Harvir S.
1
Berry, Leonard L.
1
Bhagwat, Yashoda
1
Bilstein, Nicola
1
Bitner, Mary Jo
1
Bock, Dora
1
Boisvert, Jean
1
Bolton, Ruth N.
1
Boon-Cheong Chew
1
Borah, Sourav Bikash
1
Brady, Michael K.
1
Brocato, E. Deanne
1
Brown, Stephen Walter
1
Burford, Oksana
1
Butaney, Gul T.
1
Caruana, Albert
1
Chan, Kimmy Wa
1
Chatterjee, Swagato
1
more ...
less ...
Published in...
All
Journal of strategic marketing
Journal of the Academy of Marketing Science
Journal of retailing and consumer services
266
International journal of hospitality management
245
Journal of business research : JBR
178
The journal of services marketing
159
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
151
The service industries journal
140
Journal of hospitality marketing & management
110
International journal of contemporary hospitality management
105
Journal of travel and tourism marketing
96
Services marketing quarterly
96
Service business
75
The TQM journal : the international review of organizational improvement
75
Journal of air transport management
72
Journal of service research : JSR
71
International journal of quality and service sciences
68
Tourism management : research, policies, practice
68
International journal of services and operations management
65
Cogent business & management
64
Total quality management & business excellence
59
International journal of quality & reliability management
58
Journal of service management
57
International journal of productivity and quality management : IJPQM
53
International journal of services, economics and management
51
Managing service quality : MSQ ; an international journal
51
Asia Pacific journal of marketing and logistics
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
The international journal of bank marketing : IJBM
46
Quality management journal : QMJ
45
Journal of service research
37
Industrial marketing management : the international journal for industrial and high-tech firms
34
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
32
Marketing intelligence & planning
31
Psychology & marketing
30
International journal of electronic marketing and retailing : IJEMR
29
Journal of marketing for higher education
29
International journal of electronic customer relationship management : IJECRM
28
Journal of service theory and practice : JSTP
28
more ...
less ...
Source
All
ECONIS (ZBW)
72
Showing
1
-
10
of
72
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
2
Mediating role of perceived authenticity in the relationship between luxury service experience and life satisfaction
Kwon, Jookyung
;
Amendah, Eklou
;
Ahn, Jiseon
- In:
Journal of strategic marketing
32
(
2024
)
2
,
pp. 137-151
Persistent link: https://www.econbiz.de/10014553133
Saved in:
3
Factors affecting consumer post COVID-19 online shopping behavior : the moderating role of commitment : evidence from Palestine
Baidoun, Samir D.
;
Salem, Mohammed Z.
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10014553257
Saved in:
4
Beyond surveys : leveraging automated text analysis of travellers' online reviews to enhance service quality and willingness to recommend
Robertson, Jeandri
;
Vella, Joseph
;
Duncan, Sherese
; …
- In:
Journal of strategic marketing
32
(
2024
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10014553335
Saved in:
5
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
6
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
7
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
8
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
9
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
10
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->