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~isPartOf:"Journal of strategic marketing"
~isPartOf:"Service business"
~isPartOf:"The journal of services marketing"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Kundenmanagement"
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Subject
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Beziehungsmarketing
466
Relationship marketing
466
Consumer behaviour
216
Konsumentenverhalten
216
Customer satisfaction
188
Kundenzufriedenheit
188
Dienstleistungsqualität
164
Service quality
164
Customer integration
61
Kundenintegration
61
Lieferantenmanagement
51
Supplier relationship management
51
Customer service
50
Kundenservice
50
Social Web
46
Social web
46
Dienstleistungssektor
43
Service industry
43
Betriebliche Wertschöpfung
41
Value creation
41
Brand management
39
Markenführung
39
Confidence
37
Vertrauen
37
Customer value
35
Kundenwert
35
Beschwerdemanagement
33
Complaint management
33
Einzelhandel
32
Emotion
32
Marketing management
32
Marketingmanagement
32
Retail trade
32
Brand image
29
Markenimage
29
Dienstleistungsmarketing
27
Services marketing
27
Satisfaction
25
Services
25
USA
25
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Undetermined
290
Free
8
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Article
461
Book / Working Paper
5
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
466
Collection of articles of several authors
3
Sammelwerk
3
Aufsatzsammlung
2
Case study
2
Fallstudie
2
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Language
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English
466
Author
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Simkin, Lyndon
7
Klaus, Philipp
6
Le Nguyen Hau
6
Mattila, Anna S.
6
Pervan, Simon J.
5
Roy, Sanjit
5
Dibb, Sally
4
Fernandes, Teresa
4
Harrigan, Paul
4
Roy, Sanjit Kumar
4
Aksoy, Lerzan
3
Alkire, Linda
3
Balaji, M. S.
3
Benoit, Sabine
3
Bove, Liliana L.
3
Bruce, Helen L.
3
Burton, Jamie
3
Dagger, Tracey S.
3
Gil Saura, Irene
3
Gruber, Thorsten
3
Grönroos, Christian
3
Harris, Lloyd C.
3
Heinonen, Kristina
3
Hollebeek, Linda D.
3
Holloway, Betsy Bugg
3
Hur, Won-Moo
3
Japutra, Arnold
3
Johnson, Lester W.
3
Lee, Donhee
3
Ngo, Liem Viet
3
O'Cass, Aron
3
Pham Ngoc Thuy
3
Thaichon, Park
3
Akaka, Melissa Archpru
2
Ashill, Nicholas
2
Bang, Nguyen
2
Banik, Shanta
2
Barnes, Donald C.
2
Basso, Kenny
2
Baumann, Chris
2
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Published in...
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Journal of strategic marketing
Service business
The journal of services marketing
Journal of business research : JBR
618
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
The journal of business & industrial marketing
191
The service industries journal
184
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
The journal of brand management : an international journal
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
68
International journal of retail & distribution management
68
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
European journal of operational research : EJOR
65
International journal of internet marketing and advertising : IJIMA
65
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ECONIS (ZBW)
466
Showing
1
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10
of
466
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date (oldest first)
1
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Tomazelli, Joana Boesche
;
Rohden, Simoni F.
;
Espartel, …
- In:
Service business
18
(
2024
)
1
,
pp. 133-159
Persistent link: https://www.econbiz.de/10014504746
Saved in:
2
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
3
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
4
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
5
Towards becoming a service-dominant enterprise : an actor engagement perspective
Chou, Hsin-Hui
;
Huang, Chao-Chin
;
Tu, Pei-Yun
- In:
Service business
17
(
2023
)
2
,
pp. 607-632
Persistent link: https://www.econbiz.de/10014333845
Saved in:
6
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
7
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
8
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
9
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
10
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
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