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~isPartOf:"Journal of strategic marketing"
~person:"Weaven, Scott"
~subject:"Dienstleistungsqualität"
~subject:"Einzelhandel"
~subject:"Event-Marketing"
~subject:"Markenartikel"
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Dienstleistungsqualität
Einzelhandel
Event-Marketing
Markenartikel
Beziehungsmarketing
2
Relationship marketing
2
Beschwerdemanagement
1
Complaint management
1
Customer satisfaction
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Customer satisfaction with service recovery
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Franchising
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Gerechtigkeit
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Justice
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Kundenzufriedenheit
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Lieferantenmanagement
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Retail trade
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Service quality
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Supplier relationship management
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distributive justice
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interactional justice
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likability
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relationship marketing
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retailing
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service failure and recovery
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Weaven, Scott
Japutra, Arnold
3
Roy, Sanjit Kumar
3
Fernandes, Teresa
2
Johnson, Lester W.
2
Ketron, Seth
2
Mishra, Sita
2
Prentice, Catherine
2
Rizomyliotis, Ioannis
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2
Thaichon, Park
2
Abratt, Russell
1
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Aimé, Isabelle
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Akbar, Muhammad Imad Ud Din
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1
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1
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Chiagouris, Larry
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Coelho, Filipe
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Journal of strategic marketing
Asia Pacific journal of marketing and logistics
1
International journal of hospitality management
1
Journal of retailing and consumer services
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
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Relationship marketing in franchising and retailing
Thaichon, Park
;
Frazer, Lorelle
;
Weaven, Scott
- In:
Journal of strategic marketing
30
(
2022
)
2
,
pp. 113-114
Persistent link: https://www.econbiz.de/10013170049
Saved in:
2
Examining antecedents of reconciliation following service failure and recovery
Radu, Alexandru
;
Surachartkumtonkun, Jiraporn
;
Weaven, Scott
- In:
Journal of strategic marketing
28
(
2020
)
5
,
pp. 417-433
Persistent link: https://www.econbiz.de/10012313910
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