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~isPartOf:"Journal of strategic marketing"
~subject:"Consumer behaviour"
~subject:"EFQM Excellence Model"
~type_genre:"Article in journal"
~type_genre:"Handbuch"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
EFQM Excellence Model
Dienstleistungsqualität
47
Service quality
47
Customer satisfaction
29
Kundenzufriedenheit
29
Beziehungsmarketing
26
Relationship marketing
26
Konsumentenverhalten
23
Confidence
9
Vertrauen
9
Beschwerdemanagement
7
Complaint management
7
Online retailing
6
Online-Handel
6
Customer value
4
Dienstleistungssektor
4
E-commerce
4
Electronic Commerce
4
Kundenwert
4
Quality management
4
Qualitätsmanagement
4
Service industry
4
Viral marketing
4
Virales Marketing
4
customer satisfaction
4
service quality
4
Arbeitszufriedenheit
3
Betriebliche Wertschöpfung
3
Brand image
3
Customer service
3
Einzelhandel
3
Gerechtigkeit
3
Job satisfaction
3
Justice
3
Kundenservice
3
Markenimage
3
Marketing management
3
Marketingmanagement
3
Perception
3
Retail trade
3
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Rizomyliotis, Ioannis
2
Ahn, Jiseon
1
Amendah, Eklou
1
Anderl, Eva
1
Anwar, Ali
1
Apostolos, Giovanis
1
Ashraf, Abdul R.
1
Baidoun, Samir D.
1
Balaji, M. S.
1
Billore, Aditya
1
Boisvert, Jean
1
Butaney, Gul T.
1
Carlini, Joan
1
Chatterjee, Swagato
1
Feistel, Matthias S. G.
1
Fernandes, Teresa
1
France, Cassandra
1
Gounaris, Spiros
1
Grace, Debra
1
Gruner, Richard L.
1
Gudergan, Siegfried
1
Guo, Jingjing
1
Hazzam, Joe
1
Islam, Hafizul
1
Jain, Devendra
1
Jayasimha, K. R.
1
Jebarajakirthy, Charles
1
Kaura, Vinita
1
Ketron, Seth
1
Khan, M. Sajid
1
Konstantoulaki, Kleopatra
1
Kostopoulos, Giannis
1
Kostopoulos, Ioannis
1
Kursunluoglu Yarimoglu, Emel
1
Kwon, Jookyung
1
Lo Iacono, Joseph
1
Mai, Enping
1
Massi, Marta
1
Megicks, Phil
1
März, Armin
1
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Journal of strategic marketing
Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
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ECONIS (ZBW)
23
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1
Internal customers creating value in the workplace : conceptualising the internal customer perceived value (ICPV) model
Lo Iacono, Joseph
;
Carlini, Joan
;
France, Cassandra
; …
- In:
Journal of strategic marketing
32
(
2024
)
5
,
pp. 712-728
Persistent link: https://www.econbiz.de/10014553352
Saved in:
2
Mediating role of perceived authenticity in the relationship between luxury service experience and life satisfaction
Kwon, Jookyung
;
Amendah, Eklou
;
Ahn, Jiseon
- In:
Journal of strategic marketing
32
(
2024
)
2
,
pp. 137-151
Persistent link: https://www.econbiz.de/10014553133
Saved in:
3
Factors affecting consumer post COVID-19 online shopping behavior : the moderating role of commitment : evidence from Palestine
Baidoun, Samir D.
;
Salem, Mohammed Z.
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10014553257
Saved in:
4
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
5
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
6
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
7
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
8
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
9
Strategic imperatives of mobile commerce in developing countries : the influence of consumer innovativeness, ubiquity, perceived value, risk, and cost on usage
Anwar, Ali
;
Thongpapanl, Narongsak
;
Ashraf, Abdul R.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 722-742
Persistent link: https://www.econbiz.de/10012653610
Saved in:
10
The role of atmosphere in Italian museums : effects on brand perceptions and visitor behavioral intentions
Piancatelli, Chiara
;
Massi, Marta
;
Vocino, Andrea
- In:
Journal of strategic marketing
29
(
2021
)
6
,
pp. 546-566
Persistent link: https://www.econbiz.de/10012588444
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