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~isPartOf:"Journal of strategic marketing"
~subject:"Consumer behaviour"
~subject:"Qualitätsmanagement"
~subject:"Theorie"
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Consumer behaviour
Qualitätsmanagement
Theorie
Dienstleistungsqualität
47
Service quality
47
Customer satisfaction
29
Kundenzufriedenheit
29
Beziehungsmarketing
26
Relationship marketing
26
Konsumentenverhalten
23
Confidence
9
Vertrauen
9
Beschwerdemanagement
7
Complaint management
7
Online retailing
6
Online-Handel
6
Customer value
4
Dienstleistungssektor
4
E-commerce
4
Electronic Commerce
4
Kundenwert
4
Quality management
4
Service industry
4
Viral marketing
4
Virales Marketing
4
customer satisfaction
4
service quality
4
Arbeitszufriedenheit
3
Betriebliche Wertschöpfung
3
Brand image
3
Customer service
3
Einzelhandel
3
Gerechtigkeit
3
Job satisfaction
3
Justice
3
Kundenservice
3
Markenimage
3
Marketing management
3
Marketingmanagement
3
Perception
3
Retail trade
3
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20
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1
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Article
27
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Article in journal
27
Aufsatz in Zeitschrift
27
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English
27
Author
All
Rizomyliotis, Ioannis
2
Ahn, Jiseon
1
Amendah, Eklou
1
Anderl, Eva
1
Anderson, Jeffrey E.
1
Anwar, Ali
1
Apostolos, Giovanis
1
Ashraf, Abdul R.
1
Baidoun, Samir D.
1
Balaji, M. S.
1
Billore, Aditya
1
Boisvert, Jean
1
Boon-Cheong Chew
1
Butaney, Gul T.
1
Carlini, Joan
1
Chatterjee, Swagato
1
Feistel, Matthias S. G.
1
Fernandes, Teresa
1
France, Cassandra
1
Gounaris, Spiros
1
Grace, Debra
1
Gruner, Richard L.
1
Gudergan, Siegfried
1
Guo, Jingjing
1
Haverila, Matti Juhani
1
Hazzam, Joe
1
Hsiao, Aaron
1
Islam, Hafizul
1
Jain, Devendra
1
Jayasimha, K. R.
1
Jebarajakirthy, Charles
1
Kaura, Vinita
1
Ketron, Seth
1
Khan, M. Sajid
1
Konstantoulaki, Kleopatra
1
Kostopoulos, Giannis
1
Kostopoulos, Ioannis
1
Kursunluoglu Yarimoglu, Emel
1
Kwon, Jookyung
1
Lay Hong Tan
1
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Published in...
All
Journal of strategic marketing
Journal of retailing and consumer services
242
International journal of hospitality management
207
Journal of business research : JBR
128
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
121
The journal of services marketing
109
Journal of hospitality marketing & management
85
International journal of contemporary hospitality management
84
The TQM journal : the international review of organizational improvement
84
International journal of quality & reliability management
75
International journal of productivity and quality management : IJPQM
73
The service industries journal
73
Services marketing quarterly
70
Journal of travel and tourism marketing
65
Quality management journal : QMJ
65
Total quality management & business excellence
62
Cogent business & management
59
International journal of services and operations management
53
International journal of quality and service sciences
52
Journal of service research : JSR
48
Service business
48
Journal of air transport management
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Journal of service management
37
Tourism management : research, policies, practice
35
Asia Pacific journal of marketing and logistics
33
International journal of services, economics and management
33
Managing service quality : MSQ ; an international journal
32
International journal of business information systems : IJBIS
30
The international journal of bank marketing : IJBM
30
International journal of production research
29
Psychology & marketing
27
European journal of marketing : EJM
25
Journal of service research
25
Journal of retailing
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
Auditing : a journal of practice & theory
22
Benchmarking : an international journal ; BIJ
22
Journal of internet commerce
22
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ECONIS (ZBW)
27
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1
Internal customers creating value in the workplace : conceptualising the internal customer perceived value (ICPV) model
Lo Iacono, Joseph
;
Carlini, Joan
;
France, Cassandra
; …
- In:
Journal of strategic marketing
32
(
2024
)
5
,
pp. 712-728
Persistent link: https://www.econbiz.de/10014553352
Saved in:
2
Mediating role of perceived authenticity in the relationship between luxury service experience and life satisfaction
Kwon, Jookyung
;
Amendah, Eklou
;
Ahn, Jiseon
- In:
Journal of strategic marketing
32
(
2024
)
2
,
pp. 137-151
Persistent link: https://www.econbiz.de/10014553133
Saved in:
3
Factors affecting consumer post COVID-19 online shopping behavior : the moderating role of commitment : evidence from Palestine
Baidoun, Samir D.
;
Salem, Mohammed Z.
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10014553257
Saved in:
4
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
5
Mind,
service
quality
, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
6
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
7
Service composite quality as a strategic measure of patient well-being
Anderson, Jeffrey E.
;
Nguyen, Carlin
;
Tofighi, Maryam
- In:
Journal of strategic marketing
31
(
2023
)
4
,
pp. 940-960
Persistent link: https://www.econbiz.de/10014305059
Saved in:
8
Applying FCM to predict the behaviour of loyal customers in the mobile telecommunications industry
Rizomyliotis, Ioannis
;
Poulis, Athanasios
;
Apostolos, …
- In:
Journal of strategic marketing
28
(
2020
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012202791
Saved in:
9
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
10
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
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