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~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"Journal of urban economics"
~subject:"Complaint management"
~subject:"Customer satisfaction"
~subject:"School"
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Complaint management
Customer satisfaction
School
Dienstleistungsqualität
70
Service quality
70
Kundenzufriedenheit
28
Beziehungsmarketing
22
Relationship marketing
22
Consumer behaviour
21
Konsumentenverhalten
21
Beschwerdemanagement
15
Allgemeinbildende Schule
10
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Kundenintegration
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Salespeople
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Theorie
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Theory
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Verkaufspersonal
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Willingness to pay
4
Zahlungsbereitschaftsanalyse
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English
41
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Grégoire, Yany
4
Falk, Tomas
2
Grewal, Dhruv
2
Kumar, V.
2
Schepers, Jeroen J. L.
2
Allen, Alexis M.
1
Aurier, Philippe
1
Baker, Thomas L.
1
Bhagwat, Yashoda
1
Bilstein, Nicola
1
Bitner, Mary Jo
1
Bock, Dora
1
Bolton, Ruth N.
1
Bonifield, Carolyn
1
Borah, Sourav Bikash
1
Brady, Michael K.
1
Brasington, David M.
1
Brown, Stephen Walter
1
Caetano, Gregorio
1
Chan, Jimmy
1
Chan, Kimmy Wa
1
Chen, Rocky Peng
1
Cole, Catherine A.
1
Dahl, Darren W.
1
Davis-Sramek, Beth
1
Dong, Beibei
1
Droge, Cornelia
1
Eisenkopf, Gerald
1
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1
Fang, Xian
1
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1
Fisher, Robert J.
1
Foo, Maw Der
1
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1
Gelbrich, Katja
1
Ghadami, Fateme
1
Gibbons, Steve
1
Gill, Brian
1
Godfrey, Andrea L.
1
Gustafsson, Anders
1
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Journal of the Academy of Marketing Science
Journal of urban economics
International journal of hospitality management
223
Journal of retailing and consumer services
221
Journal of business research : JBR
147
The journal of services marketing
137
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
108
Journal of hospitality marketing & management
101
International journal of contemporary hospitality management
94
Journal of travel and tourism marketing
85
Services marketing quarterly
80
Journal of air transport management
67
The TQM journal : the international review of organizational improvement
63
Tourism management : research, policies, practice
63
Service business
61
Journal of service research : JSR
59
International journal of quality and service sciences
58
Cogent business & management
56
International journal of services and operations management
56
Total quality management & business excellence
51
International journal of quality & reliability management
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
International journal of productivity and quality management : IJPQM
47
Journal of service management
47
Asia Pacific journal of marketing and logistics
46
Managing service quality : MSQ ; an international journal
45
International journal of services, economics and management
44
NBER working paper series
39
Economics of education review
37
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
35
Journal of service research
35
NBER Working Paper
35
Working paper / National Bureau of Economic Research, Inc.
33
Discussion paper series / IZA
30
Journal of strategic marketing
30
International journal of services and operations management : IJSOM
29
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
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ECONIS (ZBW)
41
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1
Housing market and school choice response to school quality information shocks
Hussain, Iftikhar
- In:
Journal of urban economics
138
(
2023
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014556384
Saved in:
2
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
3
Valuing primary schools in urban China
Chan, Jimmy
;
Fang, Xian
;
Wang, Zhi
;
Zai, Xianhua
; …
- In:
Journal of urban economics
115
(
2020
)
Persistent link: https://www.econbiz.de/10012800249
Saved in:
4
Leveraging service recovery strategies to reduce customer churn in an emerging market
Borah, Sourav Bikash
;
Prakhya, Srinivas
;
Sharma, Amalesh
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
5
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012301271
Saved in:
5
A systematic review of brand transgression, service failure recovery and product-harm crisis : integration and guiding insights
Khamitov, Mansur
;
Grégoire, Yany
;
Suri, Anshu
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 519-542
Persistent link: https://www.econbiz.de/10012290970
Saved in:
6
Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions
Wolter, Jeremy S.
;
Bock, Dora
;
Mackey, Jeremy
;
Xu, Pei
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
5
,
pp. 815-836
Persistent link: https://www.econbiz.de/10012107325
Saved in:
7
Neighborhood sorting and the value of public school quality
Caetano, Gregorio
- In:
Journal of urban economics
114
(
2019
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012308662
Saved in:
8
School accountability and teacher mobility
Li, Feng
;
Figlio, David N.
;
Sass, Tim Roger
- In:
Journal of urban economics
103
(
2018
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012040694
Saved in:
9
The impact of a sales team’s perceived entitativity on customer satisfaction
Wang, Chen
;
Hoegg, JoAndrea
;
Dahl, Darren W.
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10011844768
Saved in:
10
How can firms stop customer revenge? : the effects of direct and indirect revenge on post-complaint responses
Grégoire, Yany
;
Ghadami, Fateme
;
Laporte, Sandra
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
6
,
pp. 1052-1071
Persistent link: https://www.econbiz.de/10011951624
Saved in:
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