Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions
Year of publication: |
2019
|
---|---|
Authors: | Wolter, Jeremy S. ; Bock, Dora ; Mackey, Jeremy ; Xu, Pei ; Smith, Jeffery S. |
Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 1187865-4. - Vol. 47.2019, 5, p. 815-836
|
Subject: | Employee satisfaction trajectory | Customer satisfaction | Latent growth curve | Organizational frontline | Kundenzufriedenheit | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality |
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