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~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"The service industries journal"
~subject:"Complaint management"
~subject:"Retail trade"
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Search: subject:"Customer satisfaction"
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Complaint management
Retail trade
Customer satisfaction
337
Kundenzufriedenheit
337
Dienstleistungsqualität
183
Service quality
183
Consumer behaviour
135
Konsumentenverhalten
135
Beziehungsmarketing
122
Relationship marketing
122
Holiday behaviour
84
Urlaubsverhalten
84
Tourism
47
Tourismus
47
Tourism industry
43
Tourismuswirtschaft
43
satisfaction
42
Hotel industry
38
Hotellerie
38
Tourism marketing
38
Tourismusmarketing
38
Emotion
32
customer satisfaction
29
Destination management
25
Destinationsmanagement
25
Brand image
23
Markenimage
23
Customer service
20
Kundenservice
20
Viral marketing
20
Virales Marketing
20
service quality
20
Taiwan
19
loyalty
19
Beschwerdemanagement
18
China
18
International tourism
18
Internationaler Tourismus
18
Airline
16
Arbeitszufriedenheit
16
Confidence
16
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14
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Article
27
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Article in journal
27
Aufsatz in Zeitschrift
27
Language
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English
27
Author
All
Lam, Iok Keng Veronica
2
Malhotra, Neeru
2
Wong, IpKin Anthony
2
Archer-Brown, Chris
1
Ashill, Nicholas
1
Blázquez-Resino, Juán José
1
Cai, Ruiying
1
Cantor, Victor John M.
1
Chang, Chai-jung
1
Chen, Hsi-Tien
1
Chen, Li-Fei
1
Cheng, I-shin
1
Cheng, Yin-hui
1
Chi, Christina Geng-Qing
1
Chih, Wen-hai
1
Choy, Yoon Leng
1
Chuang, Shih-chieh
1
Dabholkar, Pratibha A.
1
Dubinsky, Alan J.
1
Edvardsson, Bo
1
Foster, Carley
1
Ha, Sejin
1
Han, Heesup
1
Hernandez-Calderon, Araceli
1
Homayounfard, Amir
1
Hsiao, Yu-Hsiang
1
Hsu, Cathy H. C.
1
Hsu, Li-chun
1
Huang, Bo
1
Huang, W. Y.
1
Hyun, Sunghyup Sean
1
Iglesias Argu͏̈elles, Víctor
1
Im, Hyunjoo
1
Ishak Ismail
1
Kim, Jiyoung
1
Kim, Wansoo
1
Lages, Cristiana R.
1
Li, Richard C.
1
Lin, Wen-bao
1
Liu, Mengzhen
1
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Published in...
All
Journal of travel and tourism marketing
The service industries journal
Journal of retailing and consumer services
115
Journal of business research : JBR
63
The journal of services marketing
39
International journal of hospitality management
34
Service business
26
Journal of hospitality marketing & management
21
Journal of retailing
21
Journal of service research : JSR
19
The international review of retail, distribution and consumer research
19
Journal of service management
18
Psychology & marketing
17
International journal of retail & distribution management
16
International journal of retail and distribution management
15
Journal of strategic marketing
15
International journal of contemporary hospitality management
14
Journal of the Academy of Marketing Science
14
Cogent business & management
13
European journal of marketing : EJM
12
Marketing letters : a journal of research in marketing
12
International journal of electronic marketing and retailing : IJEMR
11
International journal of quality and service sciences
10
Journal of service theory and practice
10
Managing service quality : MSQ ; an international journal
10
Journal of marketing management : MM
9
Services marketing quarterly
9
Journal of air transport management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service research
8
Marketing intelligence & planning
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Asia Pacific journal of marketing and logistics
7
Australasian marketing journal
7
Business horizons
7
Ilmenauer Schriften zur Betriebswirtschaftslehre
7
International journal of Indian culture and business management
7
Journal of service theory and practice : JSTP
7
SpringerLink / Bücher
7
International journal of consumer studies
6
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ECONIS (ZBW)
27
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1
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27
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1
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
2
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
3
The impacts of complaint efforts on
customer
satisfaction
and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
4
When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo
;
Philp, Matthew
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
Saved in:
5
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
6
The role of relationship quality and loyalty program in tourism shopping : a multilevel investigation
Lam, Iok Keng Veronica
;
Wong, IpKin Anthony
- In:
Journal of travel and tourism marketing
37
(
2020
)
1
,
pp. 92-111
Persistent link: https://www.econbiz.de/10012289263
Saved in:
7
Customer attributions of service failure and its impact on commitment in the airline industry : an emerging market perspective
Matikiti, Rosemary
;
Roberts-Lombard, Mornay
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 403-414
Persistent link: https://www.econbiz.de/10012179413
Saved in:
8
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
9
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
10
Airport shopping : an emerging non-aviation business : triggers of traveler loyalty
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
35
(
2018
)
7
,
pp. 835-845
Persistent link: https://www.econbiz.de/10011941756
Saved in:
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