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~isPartOf:"Journal of travel and tourism marketing"
~subject:"Customer satisfaction"
~subject:"Electronic Commerce"
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Search: subject_exact:"Relationship marketing"
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Customer satisfaction
Electronic Commerce
Beziehungsmarketing
118
Relationship marketing
118
Consumer behaviour
68
Konsumentenverhalten
68
Kundenzufriedenheit
60
Dienstleistungsqualität
43
Service quality
43
Holiday behaviour
41
Urlaubsverhalten
41
Tourism marketing
30
Tourismusmarketing
30
Brand image
25
Markenimage
25
Destination management
18
Destinationsmanagement
18
Tourism industry
18
Tourismuswirtschaft
18
Brand management
17
Hotel industry
17
Hotellerie
17
Markenführung
17
Tourism
17
Tourismus
17
loyalty
16
Airline
14
Fluggesellschaft
14
satisfaction
14
Confidence
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Vertrauen
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Gastronomie
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Restaurant industry
9
Emotion
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Tourism destination
8
Tourismusregion
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USA
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United States
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Viral marketing
8
Virales Marketing
8
trust
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62
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Han, Heesup
11
Hyun, Sunghyup Sean
6
Kim, Wansoo
5
Lee, Choong-Ki
3
Wong, IpKin Anthony
3
Yu, Jongsik
3
Chua, Bee-Lia
2
Chung, Namho
2
Kim, Myung-Ja
2
Koo, Bonhak
2
Lam, Iok Keng Veronica
2
Lee, Sanghyeop
2
Moon, Hyoungeun
2
Tsai, Henry
2
Tung, Vincent Wing Sun
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Agyeiwaah, Elizabeth
1
Ahn, Jiseon
1
Al-Ansi, Amr
1
Back, Ki-Joon
1
Barišić, Petra
1
Bauernfeind, Ulrike
1
Bendle, Lawrence J.
1
Berezan, Orie
1
Bichler, Bernhard Fabian
1
Bringas-Rábago, Nora L.
1
Cai, Liping A.
1
Chan, Ambrose Pak Ho
1
Chan, Eric Siu-Wa
1
Chang, Kuo-Chien
1
Chen, Chun-Chu
1
Cheng, Vincent T. P.
1
Cheng, Yi-Sung
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Choi, Suh-hee
1
Chon, Kaye
1
Dekhili, Sihem
1
Dickinger, Astrid
1
Fakharyan, Meysam
1
Fang, Yen-Po
1
Fialho, Ana Filipa
1
Fong, Davis Ka Chio
1
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Journal of travel and tourism marketing
Journal of retailing and consumer services
276
Journal of business research : JBR
165
International journal of hospitality management
137
The journal of services marketing
111
The service industries journal
69
Journal of hospitality marketing & management
64
Industrial marketing management : the international journal for industrial and high-tech firms
57
International journal of electronic customer relationship management : IJECRM
56
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
52
Cogent business & management
51
Asia Pacific journal of marketing and logistics
45
Journal of strategic marketing
45
The journal of business & industrial marketing
45
Journal of service research : JSR
44
Service business
44
Journal of service management
42
Services marketing quarterly
42
Journal of the Academy of Marketing Science
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Psychology & marketing
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
Journal of retailing
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of business information systems : IJBIS
30
Journal of marketing
30
International journal of electronic marketing and retailing : IJEMR
29
International journal of internet marketing and advertising : IJIMA
29
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
SpringerLink / Bücher
26
Total quality management & business excellence
25
European journal of marketing : EJM
24
International journal of retail & distribution management
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
The international review of retail, distribution and consumer research
24
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ECONIS (ZBW)
62
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1
Unveiling the mediating effects of destination gender on tourist loyalty
Ren, Wengu
;
Pan, Li
- In:
Journal of travel and tourism marketing
41
(
2024
)
5
,
pp. 705-725
Persistent link: https://www.econbiz.de/10014566286
Saved in:
2
Unraveling the difference mechanism of authenticity experience in determining antecedents and consequences of destination loyalty
Fang, Yen-Po
;
Liu, Chih-Hsing
- In:
Journal of travel and tourism marketing
41
(
2024
)
6
,
pp. 849-863
Persistent link: https://www.econbiz.de/10014566336
Saved in:
3
A patterns perspective of customers' brand experiences with robotics in hospitality
Tung, Vincent Wing Sun
;
Tse, Serene Wai Tsz
- In:
Journal of travel and tourism marketing
40
(
2023
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10014285201
Saved in:
4
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
5
How product design affects repurchase intention, eWOM, and museum visit intention : museum mystery boxes in China
Lin, Feng
;
Ryu, Kisang
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 434-451
Persistent link: https://www.econbiz.de/10014369822
Saved in:
6
The antecedents and consequences of brand authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo
;
Kim, Heather Markham
;
Joo, Kyu-Hyeon
; …
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
Saved in:
7
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
8
Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry
;
Fong, Lawrence Hoc Nang
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
Saved in:
9
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
10
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
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