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~isPartOf:"Journal of travel and tourism marketing"
~subject:"Financial audit"
~subject:"Hotel industry"
~subject:"Kundenzufriedenheit"
~subject:"Wirtschaftsprüfung"
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Search: "Dienstleistungsqualität"
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Financial audit
Hotel industry
Kundenzufriedenheit
Wirtschaftsprüfung
Dienstleistungsqualität
122
Service quality
122
Customer satisfaction
83
Consumer behaviour
64
Konsumentenverhalten
64
Beziehungsmarketing
43
Relationship marketing
43
Hotellerie
30
Holiday behaviour
29
Urlaubsverhalten
29
Tourism industry
20
Tourismuswirtschaft
20
Airline
18
Fluggesellschaft
18
Tourism
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Tourism marketing
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Tourismus
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Tourismusmarketing
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satisfaction
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Viral marketing
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Virales Marketing
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behavioral intentions
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service quality
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China
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Krankenhaus
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loyalty
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perceived value
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Air transport
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Electronic Commerce
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Gastgewerbe
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94
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Han, Heesup
15
Hyun, Sunghyup Sean
4
Kim, Jinkyung Jenny
4
Kim, Wansoo
4
Lee, Choong-Ki
4
Su, LuJun
4
Hsu, Cathy H. C.
3
Hsu, Maxwell K.
3
Moon, Hyoungeun
3
Sparks, Beverley
3
Ahn, Jiseon
2
Back, Ki-Joon
2
Chen, Xiaohong
2
Chua, Bee-Lia
2
Huang, Songshan
2
Law, Chun Hung Roberts
2
Lee, Sanghyeop
2
Mattila, Anna S.
2
Nikbin, Davoud
2
Swanson, Scott R.
2
Tsai, Henry
2
Weber, Karin
2
Wong, IpKin Anthony
2
Yu, Jongsik
2
Abou-Shouk, Mohamed A.
1
Adam, Issahaku
1
Adongo, Charles A.
1
Al-Ansi, Amr
1
Ali, Faizan
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Anaba, Valery
1
Ariffin, Ahmad Azmi M.
1
Balıkçıoğlu, Sevgi
1
Ban, Joowon
1
Barišić, Petra
1
Bartlett, Albert
1
Baum, Tom
1
Bendle, Lawrence J.
1
Berezan, Orie
1
Black, Hulda G.
1
Bodet, Guillaume
1
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Journal of travel and tourism marketing
International journal of hospitality management
271
Journal of retailing and consumer services
217
Auditing : a journal of practice & theory
169
Journal of business research : JBR
151
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
111
International journal of contemporary hospitality management
109
Journal of hospitality marketing & management
109
The accounting review : a publication of the American Accounting Association
91
Tourism management : research, policies, practice
82
Cogent business & management
77
Services marketing quarterly
76
Managerial auditing journal
66
Journal of air transport management
65
Service business
64
The TQM journal : the international review of organizational improvement
63
International journal of auditing : IJA
61
International journal of quality and service sciences
57
International journal of services and operations management
57
Accounting horizons : a quarterly publication of the American Accounting Association
56
International journal of quality & reliability management
53
Total quality management & business excellence
53
Journal of service research : JSR
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
International journal of productivity and quality management : IJPQM
49
International journal of services, economics and management
46
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
Journal of Asian finance, economics and business : JAFEB
44
Managing service quality : MSQ ; an international journal
41
Journal of accounting and public policy
40
Quality management journal : QMJ
37
The international journal of bank marketing : IJBM
37
Advances in accounting : a research annual
34
Tourism management perspectives : TMP
33
Journal of service research
30
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
29
International journal of services and operations management : IJSOM
29
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ECONIS (ZBW)
94
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94
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1
Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon
;
Hong, EunPyo
;
Ahn, Jiseon
;
Park, Jungkun
- In:
Journal of travel and tourism marketing
41
(
2024
)
1
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
Saved in:
2
How new technology impacts airport's service quality and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
3
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
4
Customer views on comprehensive green hotel selection attributes and analysis of importance-performance
Quan, Lanji
;
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 535-554
Persistent link: https://www.econbiz.de/10014234582
Saved in:
5
The antecedents and consequences of brand authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo
;
Kim, Heather Markham
;
Joo, Kyu-Hyeon
; …
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
Saved in:
6
What makes integrated resort attractive? : exploring the role of experience encounter elements
Ji, Chunli
;
Yang, Ping
- In:
Journal of travel and tourism marketing
39
(
2022
)
3
,
pp. 305-319
Persistent link: https://www.econbiz.de/10013352885
Saved in:
7
Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry
;
Fong, Lawrence Hoc Nang
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
Saved in:
8
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
9
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
10
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
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