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~isPartOf:"Journal of travel and tourism marketing"
~subject:"Gesundheitswesen"
~subject:"Relationship marketing"
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Gesundheitswesen
Relationship marketing
Dienstleistungsqualität
122
Service quality
122
Customer satisfaction
83
Kundenzufriedenheit
83
Consumer behaviour
64
Konsumentenverhalten
64
Beziehungsmarketing
43
Hotel industry
30
Hotellerie
30
Holiday behaviour
29
Urlaubsverhalten
29
Tourism industry
20
Tourismuswirtschaft
20
Airline
18
Fluggesellschaft
18
Tourism
14
Tourism marketing
14
Tourismus
14
Tourismusmarketing
14
satisfaction
13
Viral marketing
12
Virales Marketing
12
behavioral intentions
11
service quality
11
China
10
Emotion
9
Hospital
9
Krankenhaus
9
South Korea
9
Südkorea
9
loyalty
9
perceived value
9
Air transport
8
E-commerce
8
Electronic Commerce
8
Gastgewerbe
8
Gastronomie
8
Gesundheitstourismus
8
Health tourism
8
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Undetermined
32
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Article
46
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Article in journal
46
Aufsatz in Zeitschrift
46
Case study
1
Fallstudie
1
Language
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English
46
Author
All
Han, Heesup
9
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Ahn, Jiseon
2
Chua, Bee-Lia
2
Lee, Sanghyeop
2
Moon, Hyoungeun
2
Tsai, Henry
2
Yu, Jongsik
2
Back, Ki-Joon
1
Barišić, Petra
1
Bauernfeind, Ulrike
1
Bendle, Lawrence J.
1
Berezan, Orie
1
Chan, Ambrose Pak Ho
1
Chang, Kuo-Chien
1
Cheng, Yi-Sung
1
Chon, Kaye
1
Correia Loureiro, Sandra María
1
Dickinger, Astrid
1
Dogru, Tarik
1
Fakharyan, Meysam
1
Fialho, Ana Filipa
1
Fong, Lawrence Hoc Nang
1
Garkaz, Mansour
1
Guan, Dawei
1
Gursoy, Dogan
1
Gök, Osman
1
Hanks, Lydia
1
Hao, Fei
1
Hong, EunPyo
1
Hsu, Cathy H. C.
1
Hsu, Maxwell K.
1
Huang, Minxue
1
Hwang, Jinsoo
1
Hyun, Hyowon
1
Hyun, Martin Yongho
1
Im, Holly Hyunjung
1
Ishak Ismail
1
Jeon, Sang Mi
1
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Published in...
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Journal of travel and tourism marketing
Journal of retailing and consumer services
180
International journal of hospitality management
126
Journal of business research : JBR
116
The journal of services marketing
101
The service industries journal
85
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
63
Services marketing quarterly
56
Journal of hospitality marketing & management
55
The TQM journal : the international review of organizational improvement
52
Journal of service research : JSR
50
Journal of service management
48
International journal of contemporary hospitality management
46
Service business
44
Journal of service research
33
Cogent business & management
32
Total quality management & business excellence
30
Tourism management : research, policies, practice
30
International journal of services and operations management
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Industrial marketing management : the international journal for industrial and high-tech firms
28
International journal of productivity and quality management : IJPQM
28
Journal of health organization and management
28
International journal of quality and service sciences
27
Journal of strategic marketing
27
Quality management journal : QMJ
25
The international journal of bank marketing : IJBM
25
Health care management review : HCM review
24
Managing service quality : MSQ ; an international journal
23
Asia Pacific journal of marketing and logistics
22
International journal of quality & reliability management
22
Journal of the Academy of Marketing Science
22
Technological forecasting & social change : an international journal
22
International journal of services, economics and management
21
Journal of air transport management
21
Marketing intelligence & planning
20
Psychology & marketing
19
International journal of electronic customer relationship management : IJECRM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
18
NBER Working Paper
18
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ECONIS (ZBW)
46
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1
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
2
Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon
;
Hong, EunPyo
;
Ahn, Jiseon
;
Park, Jungkun
- In:
Journal of travel and tourism marketing
41
(
2024
)
1
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
Saved in:
3
Apology or gratitude? : the effect of communication recovery strategies for service failures of AI devices
Lv, Linxiang
;
Huang, Minxue
;
Guan, Dawei
;
Yang, Kairui
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 570-587
Persistent link: https://www.econbiz.de/10014234598
Saved in:
4
The antecedents and consequences of brand authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo
;
Kim, Heather Markham
;
Joo, Kyu-Hyeon
; …
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
Saved in:
5
Interpretive structural modeling of quality factors in both medical and hospitality services in the medical tourism industry
Sadeh, Ehsan
;
Garkaz, Mansour
- In:
Journal of travel and tourism marketing
36
(
2019
)
2
,
pp. 253-267
Persistent link: https://www.econbiz.de/10012179396
Saved in:
6
Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry
;
Fong, Lawrence Hoc Nang
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
Saved in:
7
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
8
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
9
The influence of perceived risks on yacht voyagers' service appraisals : evaluating customer-to-customer interaction as a risk dimension
Paker, Neslihan
;
Gök, Osman
- In:
Journal of travel and tourism marketing
38
(
2021
)
6
,
pp. 582-596
Persistent link: https://www.econbiz.de/10012623380
Saved in:
10
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Saved in:
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