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~isPartOf:"Journal of travel and tourism marketing"
~subject:"Hospital"
~subject:"Hotellerie"
~type_genre:"Article in journal"
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Search: "Dienstleistungsqualität"
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Hospital
Hotellerie
Dienstleistungsqualität
122
Service quality
122
Customer satisfaction
83
Kundenzufriedenheit
83
Consumer behaviour
64
Konsumentenverhalten
64
Beziehungsmarketing
43
Relationship marketing
43
Hotel industry
30
Holiday behaviour
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satisfaction
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behavioral intentions
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loyalty
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perceived value
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Han, Heesup
7
Kim, Jinkyung Jenny
3
Law, Chun Hung Roberts
2
Sparks, Beverley
2
Weber, Karin
2
Abou-Shouk, Mohamed A.
1
Ahn, Jiseon
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Akram, Umair
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Akram, Zubair
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Al-Ansi, Amr
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Ali, Faizan
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Amir Batouei
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Ariffin, Ahmad Azmi M.
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Balıkçıoğlu, Sevgi
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Bodet, Guillaume
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Bouchet, Patrick
1
Browning, Victoria
1
Chan, Ambrose Pak Ho
1
Chaudhary, Swati
1
Chen, Xiaohong
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Davoud Nikbin
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Dedeoğlu, Bekir Bora
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Dogru, Tarik
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Doshi, Dharmesh R.
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Garkaz, Mansour
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Ghazali Musa
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Jani, Dev
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Jeaheng, Yoksamon
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Kang, Sungeun
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Kashif Hussain
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Journal of travel and tourism marketing
International journal of hospitality management
173
Health care management review : HCM review
73
International journal of contemporary hospitality management
67
Journal of hospitality marketing & management
59
Tourism management : research, policies, practice
45
Journal of health economics
41
Journal of health organization and management
36
Quality management journal : QMJ
36
The service industries journal
29
Health marketing quarterly
23
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
23
Health economics
22
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
22
International journal of productivity and quality management : IJPQM
21
The TQM journal : the international review of organizational improvement
21
Total quality management & business excellence
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
International journal of quality & reliability management
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Journal of retailing and consumer services
13
The European journal of health economics
13
Tourism management perspectives : TMP
13
Journal of business research : JBR
12
International journal of quality and service sciences
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Service business
11
Tourism economics : the business and finance of tourism and recreation
11
International journal of health care finance and economics
10
International journal of services, economics and management
10
Journal of hospitality and tourism insights
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Technological forecasting & social change : an international journal
10
The Cornell hospitality quarterly
10
Tourism analysis : an interdisciplinary tourism & hospitality journal
10
Health economics review
9
International journal of leisure and tourism marketing : IJLTM
9
Manufacturing & service operations management : M & SOM
9
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ECONIS (ZBW)
36
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1
Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon
;
Hong, EunPyo
;
Ahn, Jiseon
;
Park, Jungkun
- In:
Journal of travel and tourism marketing
41
(
2024
)
1
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
Saved in:
2
How leaders exploited the frontline hospitality employees through distress and service sabotage?
Akram, Zubair
;
Chaudhary, Swati
;
Akram, Umair
;
Han, Heesup
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014513639
Saved in:
3
Customer views on comprehensive green hotel selection attributes and analysis of importance-performance
Quan, Lanji
;
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 535-554
Persistent link: https://www.econbiz.de/10014234582
Saved in:
4
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
5
Effects of customer experience in engaging in hotels' CSR activities on brand relationship quality and behavioural intention
Lo, Ada
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10012289316
Saved in:
6
Exploring the relationship between servicescape, place attachment, and intention to recommend accommodations marketed through sharing economy platforms
Xu, Xiaowei
;
Gursoy, Dogan
- In:
Journal of travel and tourism marketing
37
(
2020
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10012289346
Saved in:
7
Understanding the influence of "feeling at home" on healthcare travelers' well-being : a comparison of Airbnb and hotel homescapes
Suess, Courtney
;
Kang, Sungeun
;
Dogru, Tarik
;
Mody, …
- In:
Journal of travel and tourism marketing
37
(
2020
)
4
,
pp. 479-494
Persistent link: https://www.econbiz.de/10012289351
Saved in:
8
Hotel of the future : exploring the attributes of a smart hotel adopting a mixed-methods approach
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
37
(
2020
)
7
,
pp. 804-822
Persistent link: https://www.econbiz.de/10012415299
Saved in:
9
Tourist motivation and place attachment : the mediating effects of service interactions with hotel employees
Prayag, Girish
;
Lee, Craig
- In:
Journal of travel and tourism marketing
36
(
2019
)
1
,
pp. 90-106
Persistent link: https://www.econbiz.de/10012179368
Saved in:
10
Interpretive structural modeling of quality factors in both medical and hospitality services in the medical tourism industry
Sadeh, Ehsan
;
Garkaz, Mansour
- In:
Journal of travel and tourism marketing
36
(
2019
)
2
,
pp. 253-267
Persistent link: https://www.econbiz.de/10012179396
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