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~isPartOf:"Journal of travel and tourism marketing"
~subject:"Innovationsmanagement"
~subject:"Kundenzufriedenheit"
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Search: subject:"Beziehungsmanagement"
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Innovationsmanagement
Kundenzufriedenheit
Beziehungsmarketing
118
Relationship marketing
118
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
60
Dienstleistungsqualität
43
Service quality
43
Holiday behaviour
41
Urlaubsverhalten
41
Tourism marketing
30
Tourismusmarketing
30
Brand image
25
Markenimage
25
Destination management
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Destinationsmanagement
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Tourism industry
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Tourismuswirtschaft
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Brand management
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Hotel industry
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Hotellerie
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Markenführung
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Tourism
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Tourismus
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loyalty
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Airline
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Fluggesellschaft
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satisfaction
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Gastronomie
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Emotion
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USA
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trust
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Han, Heesup
11
Hyun, Sunghyup Sean
6
Kim, Wansoo
5
Lee, Choong-Ki
3
Wong, IpKin Anthony
3
Yu, Jongsik
3
Chua, Bee-Lia
2
Chung, Namho
2
Kim, Myung-Ja
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Koo, Bonhak
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Lam, Iok Keng Veronica
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Lee, Sanghyeop
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Moon, Hyoungeun
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Tsai, Henry
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Agyeiwaah, Elizabeth
1
Ahn, Jiseon
1
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1
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Barišić, Petra
1
Bendle, Lawrence J.
1
Berezan, Orie
1
Bichler, Bernhard Fabian
1
Bringas-Rábago, Nora L.
1
Cai, Liping A.
1
Chan, Ambrose Pak Ho
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Chan, Eric Siu-Wa
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Chang, Kuo-Chien
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Chen, Chun-Chu
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Cheng, Vincent T. P.
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Cheng, Yi-Sung
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Choi, Suh-hee
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Chon, Kaye
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Dekhili, Sihem
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Fakharyan, Meysam
1
Fang, Yen-Po
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Fialho, Ana Filipa
1
Fong, Davis Ka Chio
1
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1
Fu, Xiaoxiao
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Journal of travel and tourism marketing
Journal of retailing and consumer services
258
Journal of business research : JBR
162
International journal of hospitality management
140
The journal of services marketing
111
Journal of hospitality marketing & management
67
The service industries journal
65
Industrial marketing management : the international journal for industrial and high-tech firms
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
International journal of contemporary hospitality management
53
Tourism management : research, policies, practice
51
Cogent business & management
49
Journal of service research : JSR
45
Journal of service management
44
Service business
44
Services marketing quarterly
42
The journal of business & industrial marketing
42
Journal of strategic marketing
41
Asia Pacific journal of marketing and logistics
39
Journal of the Academy of Marketing Science
36
The TQM journal : the international review of organizational improvement
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
The international journal of bank marketing : IJBM
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
32
International journal of electronic customer relationship management : IJECRM
31
Psychology & marketing
31
SpringerLink / Bücher
30
Journal of service research
27
European journal of marketing : EJM
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Total quality management & business excellence
25
International journal of electronic marketing and retailing : IJEMR
23
Journal of marketing
23
International journal of quality and service sciences
22
Journal of Asian finance, economics and business : JAFEB
22
Journal of retailing
22
The international review of retail, distribution and consumer research
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
21
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ECONIS (ZBW)
60
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1
Unveiling the mediating effects of destination gender on tourist loyalty
Ren, Wengu
;
Pan, Li
- In:
Journal of travel and tourism marketing
41
(
2024
)
5
,
pp. 705-725
Persistent link: https://www.econbiz.de/10014566286
Saved in:
2
Unraveling the difference mechanism of authenticity experience in determining antecedents and consequences of destination loyalty
Fang, Yen-Po
;
Liu, Chih-Hsing
- In:
Journal of travel and tourism marketing
41
(
2024
)
6
,
pp. 849-863
Persistent link: https://www.econbiz.de/10014566336
Saved in:
3
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
4
How product design affects repurchase intention, eWOM, and museum visit intention : museum mystery boxes in China
Lin, Feng
;
Ryu, Kisang
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 434-451
Persistent link: https://www.econbiz.de/10014369822
Saved in:
5
A patterns perspective of customers' brand experiences with robotics in hospitality
Tung, Vincent Wing Sun
;
Tse, Serene Wai Tsz
- In:
Journal of travel and tourism marketing
40
(
2023
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10014285201
Saved in:
6
The antecedents and consequences of brand authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo
;
Kim, Heather Markham
;
Joo, Kyu-Hyeon
; …
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
Saved in:
7
Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry
;
Fong, Lawrence Hoc Nang
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
Saved in:
8
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
9
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
10
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
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