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~isPartOf:"Lean Six Sigma in service : applications and case studies"
~isPartOf:"Operations management research : OMR ; advancing practice through theory"
~subject:"Dienstleistungssektor"
~subject:"Lean management"
~subject:"Organizational change"
~type:"article"
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Lean management
Organizational change
Quality management
29
Qualitätsmanagement
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Lean Six Sigma in service : applications and case studies
Operations management research : OMR ; advancing practice through theory
The TQM journal : the international review of organizational improvement
77
International journal of quality & reliability management
49
International journal of six sigma and competitive advantage : IJSSCA
48
Total quality management & business excellence
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
International journal of productivity and quality management : IJPQM
37
Quality management journal : QMJ
25
The international journal of productivity and performance management : IJPPM
21
Business process management journal
20
International journal of production research
19
International journal of production economics
14
International journal of quality and service sciences
14
International journal of services and operations management
14
Journal of industrial engineering and management : JIEM
11
International journal of business excellence : IJBEX
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
Six Sigma in der Finanzbranche
10
The international journal of productivity and performance management
10
International journal of business excellence
9
International journal of information systems and change management : IJISCM
9
Journal of enterprise transformation : a joint publication of the Institute of Industrial Engineers and the International Council on Systems Engineering
9
Lean Six Sigma : erfolgreiche Kombination von Lean Management, Six Sigma und Design for Six Sigma
9
Health care management review : HCM review
8
Journal of health organization and management
8
Benchmarking : an international journal ; BIJ
7
Global business and organizational excellence : a review of research & best practices
7
International journal of process management and benchmarking : IJPMB
7
The service industries journal
7
IEEE transactions on engineering management : EM
6
International journal of agile systems and management : IJASM
6
Journal of operations management
5
Amfiteatru economic : an economic and business research periodical
4
International journal of operations & production management
4
International journal of services and operations management : IJSOM
4
Lean six sigma approaches in manufacturing, services, and production
4
Cogent business & management
3
European journal of industrial engineering : EJIE
3
European journal of operational research : EJOR
3
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ECONIS (ZBW)
13
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13
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1
Lean service : a contingency perspective
Fenner, Sophie
;
Netland, Torbjørn H.
- In:
Operations management research : OMR ; advancing …
16
(
2023
)
3
,
pp. 1271-1289
Persistent link: https://www.econbiz.de/10014425904
Saved in:
2
Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service
Lee, Yeonjoo
;
Choi, Sunmee
;
Field, Joy M.
- In:
Operations management research : OMR ; advancing …
13
(
2020
)
3/4
,
pp. 218-232
Persistent link: https://www.econbiz.de/10012306813
Saved in:
3
The moderating effect of management behavior for Lean and process improvement
Assen, Marcel F. van
- In:
Operations management research : OMR ; advancing …
11
(
2018
)
1/2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10011919064
Saved in:
4
The organizational infrastructure of continuous improvement : an empirical analysis
Galeazzo, Ambra
;
Furlan, Andrea
;
Vinelli, Andrea
- In:
Operations management research : OMR ; advancing …
10
(
2017
)
1/2
,
pp. 33-46
Persistent link: https://www.econbiz.de/10011738830
Saved in:
5
Job autonomy, trust in leadership, and continuous improvement : an empirical study in health care
Anand, Gopesh
;
Chhajed, Dilip
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
3/4
,
pp. 70-80
Persistent link: https://www.econbiz.de/10009684972
Saved in:
6
Implementation of Lean and Six Sigma quality initiatives in hospitals : a goal theoretic perspective
Langabeer, James R.
;
DelliFraine, Jami L.
;
Heineke, Janelle
- In:
Operations management research : OMR ; advancing …
2
(
2009
)
1/4
,
pp. 13-27
Persistent link: https://www.econbiz.de/10003944801
Saved in:
7
Lean six sigma roadmap overview
Furterer, Sandra L.
- In:
Lean Six Sigma in service : applications and case studies
,
(pp. 11-60)
.
2009
Persistent link: https://www.econbiz.de/10003932783
Saved in:
8
Design for six sigma roadmap overview
Furterer, Sandra L.
- In:
Lean Six Sigma in service : applications and case studies
,
(pp. 61-71)
.
2009
Persistent link: https://www.econbiz.de/10003932811
Saved in:
9
Sunshine high school discipline process improvement : a lean six sigma case study
Bernardinez, Marcela
;
Buradha, Khalid
;
Cochie, Kevin
; …
- In:
Lean Six Sigma in service : applications and case studies
,
(pp. 73-153)
.
2009
Persistent link: https://www.econbiz.de/10003932815
Saved in:
10
Industrial distribution and logistics (IDIS) program recruiting process design : a lean six sigma case study
Hussion, Blake
;
McMurray, Stefan
;
Rowe, Parker
;
Smith, Matt
- In:
Lean Six Sigma in service : applications and case studies
,
(pp. 207-252)
.
2009
Persistent link: https://www.econbiz.de/10003932838
Saved in:
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