Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service
Yeonjoo Lee, Sunmee Choi, Joy M. Field
| Year of publication: |
2020
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|---|---|
| Authors: | Lee, Yeonjoo ; Choi, Sunmee ; Field, Joy M. |
| Published in: |
Operations management research : OMR ; advancing practice through theory. - New York, NY : Springer, ISSN 1936-9743, ZDB-ID 2424183-0. - Vol. 13.2020, 3/4, p. 218-232
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| Subject: | Buy-online-pick-up-in-store | Omnichannel retailing | Click-and-collect | Pick-up service | Scale development | Service quality | Dienstleistungsqualität | Messung | Measurement | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Qualitätsmanagement | Quality management |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s12063-020-00161-0 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012306813