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~isPartOf:"Management Science"
~person:"Droge, Cornelia"
~person:"Vickery, Shawnee K."
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customer loyalty
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customer satisfaction
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media richness
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relational performance
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service quality
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third-party logistics
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Droge, Cornelia
Vickery, Shawnee K.
Cohen, Morris A.
3
Smith, Stephen A.
3
Savaskan, R. Canan
2
Wassenhove, Luk N. Van
2
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The Performance Implications of Media Richness in a Business-to-Business Service Environment: Direct Versus Indirect Effects
Vickery, Shawnee K.
;
Droge, Cornelia
;
Stank, Theodore P.
; …
- In:
Management Science
50
(
2004
)
8
,
pp. 1106-1119
testing its performance implications. The context is the third-party
logistics
industry, in which a customer firm allows a …
Persistent link: https://www.econbiz.de/10009208946
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