//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The European journal of health economics : HEPAC ; health economics in prevention and care"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Hochschule"
~subject:"Hospital"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Hochschule
Hospital
Dienstleistungsqualität
200
Service quality
200
Customer satisfaction
74
Kundenzufriedenheit
74
Krankenhaus
44
Consumer behaviour
40
Konsumentenverhalten
40
Hotel industry
39
Hotellerie
39
Beziehungsmarketing
37
Relationship marketing
37
Gesundheitsversorgung
27
Health care
27
Holiday behaviour
21
Urlaubsverhalten
21
Gesundheitswesen
18
Health care system
18
Tourism
17
Product quality
16
Produktqualität
16
Tourismus
16
Quality management
15
Qualitätsmanagement
14
Customer service
11
Kundenservice
11
Tourism industry
11
Tourismuswirtschaft
11
healthcare
10
Airline
9
Fluggesellschaft
9
Queueing theory
9
Tourism employees
9
Tourismusberufe
9
Viral marketing
9
Virales Marketing
9
Warteschlangentheorie
9
service quality
9
Air passenger transport
8
Arbeitsverhalten
8
more ...
less ...
Online availability
All
Undetermined
34
Type of publication
All
Article
44
Type of publication (narrower categories)
All
Article in journal
44
Aufsatz in Zeitschrift
44
Language
All
English
44
Author
All
Lu, Susan Feng
4
Chan, Carri W.
3
Terwiesch, Christian
3
Bavafa, Hessam
2
Escobar, Gabriel
2
Ghazali Musa
2
Kim, Song-hee
2
Lu, Lauren Xiaoyuan
2
Sedigheh Moghavvemi
2
Tucker, Anita L.
2
Adida, Elodie
1
Aiura, Hiroshi
1
Ali, Manhal
1
Baji, Petra
1
Bartel, Ann
1
Batt, Robert J.
1
Bauvin, Eric
1
Bech, Mickael
1
Beukers, Puck D. C.
1
Boncz, Imre
1
Bravo, Fernanda
1
Brito Fernandes, Óscar
1
Calveras, Aleix
1
Canamucio, Anne
1
Castelli, Christel
1
Chandrasekaran, Aravind
1
Chandy, Jacob John Chiremel
1
Che Ruhana Isa
1
Croes, R. R.
1
De Kervenoael, Ronan
1
Deng, Shengliang
1
Deore, Aishwarrya
1
Dooley, Larry M.
1
Elek, Petér S.
1
Fichera, Eleonora
1
Ghislandi, Simone
1
Goh, Edwin
1
Gounaris, Spiros
1
Gravelle, Hugh
1
Green, Linda V.
1
more ...
less ...
Published in...
All
Management science : journal of the Institute for Operations Research and the Management Sciences
The European journal of health economics : HEPAC ; health economics in prevention and care
Tourism management : research, policies, practice
Health care management review : HCM review
73
International journal of hospitality management
56
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
46
NBER Working Paper
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of health economics
40
Journal of health organization and management
36
Quality management journal : QMJ
36
The TQM journal : the international review of organizational improvement
34
Health marketing quarterly
23
Journal of marketing for higher education
23
International journal of quality and service sciences
22
Health economics
21
International journal of productivity and quality management : IJPQM
21
Discussion paper series / IZA
20
International journal of contemporary hospitality management
20
Total quality management & business excellence
20
Beiträge zur Hochschulpolitik
19
Journal of hospitality marketing & management
17
The service industries journal
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
Services marketing quarterly
15
Discussion paper / Centre for Economic Policy Research
13
Economics of education review
13
International journal of quality & reliability management
13
Ruhr economic papers
13
International review on public and non-profit marketing
12
The European journal of health economics
12
Journal of business research : JBR
11
Technological forecasting & social change : an international journal
11
CESifo working papers
10
CHE research paper
10
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
more ...
less ...
Source
All
ECONIS (ZBW)
44
Showing
1
-
10
of
44
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Direct and spillover effects of quality disclosure regulation : evidence from California hospitals
Deore, Aishwarrya
;
Holzhacker, Martin
;
Krishnan, Ranjani
- In:
Management science : journal of the Institute for …
70
(
2024
)
4
,
pp. 2477-2496
Persistent link: https://www.econbiz.de/10014520102
Saved in:
2
The impact of vertical integration on physician behavior and healthcare delivery : evidence from gastroenterology practices
Saghafian, Soroush
;
Song, Lina
;
Newhouse, Joseph P.
; …
- In:
Management science : journal of the Institute for …
69
(
2023
)
12
,
pp. 7158-7179
Persistent link: https://www.econbiz.de/10014444084
Saved in:
3
Alphanumeric vs. numeric token systems and the healthcare experience : field evidence from healthcare delivery in india
Rathee, Shelly
;
Narula, Kritika
;
Mishra, Arul
;
Mishra, …
- In:
Management science : journal of the Institute for …
69
(
2023
)
2
,
pp. 1180-1221
Persistent link: https://www.econbiz.de/10014295475
Saved in:
4
Capacity rationing in primary care : provider availability shocks and channel diversion
Bavafa, Hessam
;
Canamucio, Anne
;
Marcus, Steven C.
; …
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2842-2859
Persistent link: https://www.econbiz.de/10013368315
Saved in:
5
Does nonprofit ownership matter for firm performance? : financial distress and ownership conversion of nursing homes
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Management science : journal of the Institute for …
68
(
2022
)
7
,
pp. 5127-5145
Persistent link: https://www.econbiz.de/10013369280
Saved in:
6
Does competition improve service quality? : the case of nursing homes where public and private payers coexist
Lu, Susan Feng
;
Serfes, Konstantinos
;
Wedig, Gerard J.
; …
- In:
Management science : journal of the Institute for …
67
(
2021
)
10
,
pp. 6493-6512
Persistent link: https://www.econbiz.de/10012666696
Saved in:
7
Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng
;
Teichert, Thorsten
;
Deng, Shengliang
;
Liu, Yong
; …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
Saved in:
8
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
9
Inefficiencies in a healthcare system with a regulatory split of power : a spatial panel data analysis of avoidable hospitalisations in Austria
Renner, Anna-Theresa
- In:
The European journal of health economics : HEPAC ; …
21
(
2020
)
1
,
pp. 85-104
Persistent link: https://www.econbiz.de/10012221640
Saved in:
10
Should hospitals keep their patients longer? : the role of inpatient care in reducing postdischarge mortality
Bartel, Ann
;
Chan, Carri W.
;
Kim, Song-hee
- In:
Management science : journal of the Institute for …
66
(
2020
)
6
,
pp. 2326-2346
Persistent link: https://www.econbiz.de/10012254391
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->