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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~person:"Cui, Shiliang"
~person:"Van Wassenhove, Luk N."
~subject:"Dienstleistungsqualität"
~subject:"Stochastic process"
~subject:"Warteschlangentheorie"
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Dienstleistungsqualität
Stochastic process
Warteschlangentheorie
Queueing theory
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Consumer behaviour
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pricing
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priority
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service operations
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Service quality
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Spekulation
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behavioral operations
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consumer beliefs
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consumer decisions
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customer behavior in queues
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customer welfare
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lack of information
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line-sitting
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mental accounting
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queue scalping
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queueing
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queueing games
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revenue
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service revelation
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speculation
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Cui, Shiliang
Van Wassenhove, Luk N.
Whitt, Ward
8
Bassamboo, Achal
6
Debo, Laurens G.
4
Ibrahim, Rouba
4
Tezcan, Tolga
4
Yang, Luyi
4
Bitran, Gabriel R.
3
Emadi, Seyed Morteza
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Gurvich, Itai
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Sarkar, Debashish
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Shanthikumar, J. George
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Tirupati, Devanath
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Wein, Lawrence M.
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Yu, Qiuping
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Zangwill, Willard I.
3
Allon, Gad
2
Deshpande, Vinayak
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Dong, Jing
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Gupta, Varun
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Heidelberger, Philip
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Kao, Edward P.
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Maglaras, Costis
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Ou, Jihong
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Perry, Ohad
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Roberts, Mark S.
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Sakasegawa, Hirotaka
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Scheller-Wolf, Alan
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Shumsky, Robert A.
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Shunko, Masha
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Srinivasan, Mandyam M.
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Sun, Peng
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Suri, Rajan
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Veeraraghavan, Senthil
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Wang, Zhongbin
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Yamazaki, Genji
2
Yao, David D.
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Zeevi, Assaf
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Zipkin, Paul Herbert
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Management science : journal of the Institute for Operations Research and the Management Sciences
Faculty & research / Insead : working paper series
2
Operations research
2
Operations management research : OMR ; advancing practice through theory
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Robert H. Smith School Research Paper
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ECONIS (ZBW)
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1
A model of queue scalping
Yang, Luyi
;
Wang, Zhongbin
;
Cui, Shiliang
- In:
Management science : journal of the Institute for …
67
(
2021
)
11
,
pp. 6803-6821
Persistent link: https://www.econbiz.de/10012703709
Saved in:
2
Making the wait worthwhile : experiments on the effect of queueing on consumption
Ülkü, Sezer
;
Hydock, Chris
;
Cui, Shiliang
- In:
Management science : journal of the Institute for …
66
(
2020
)
3
,
pp. 1149-1171
Persistent link: https://www.econbiz.de/10012234563
Saved in:
3
The economics of line-sitting
Cui, Shiliang
;
Wang, Zhongbin
;
Yang, Luyi
- In:
Management science : journal of the Institute for …
66
(
2020
)
1
,
pp. 227-242
Persistent link: https://www.econbiz.de/10012156581
Saved in:
4
Blind queues : the impact of consumer beliefs on revenues and congestion
Cui, Shiliang
;
Veeraraghavan, Senthil
- In:
Management science : journal of the Institute for …
62
(
2016
)
12
,
pp. 3656-3672
Persistent link: https://www.econbiz.de/10011626419
Saved in:
5
Queuing for expert services
Debo, Laurens G.
;
Toktay, L. Beril
;
Van Wassenhove, Luk N.
- In:
Management science : journal of the Institute for …
54
(
2008
)
8
,
pp. 1497-1512
Persistent link: https://www.econbiz.de/10003757519
Saved in:
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