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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~person:"Shunko, Masha"
~person:"Van Wassenhove, Luk N."
~subject:"Dienstleistungsqualität"
~subject:"Stochastic process"
~subject:"Warteschlangentheorie"
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Shunko, Masha
Van Wassenhove, Luk N.
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Management science : journal of the Institute for Operations Research and the Management Sciences
Faculty & research / Insead : working paper series
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1
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Constrained load-balancing policies for parallel single-server queue systems
Do, Hung
;
Shunko, Masha
- In:
Management science : journal of the Institute for …
66
(
2020
)
8
,
pp. 3501-3527
Persistent link: https://www.econbiz.de/10012289158
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Humans are not machines : the behavioral impact of queueing design on service time
Shunko, Masha
;
Niederhoff, Julie
;
Rosokha, Yaroslav
- In:
Management science : journal of the Institute for …
64
(
2018
)
1
,
pp. 453-473
Persistent link: https://www.econbiz.de/10011819609
Saved in:
3
Queuing for expert services
Debo, Laurens G.
;
Toktay, L. Beril
;
Van Wassenhove, Luk N.
- In:
Management science : journal of the Institute for …
54
(
2008
)
8
,
pp. 1497-1512
Persistent link: https://www.econbiz.de/10003757519
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