Humans are not machines : the behavioral impact of queueing design on service time
Masha Shunko, Julie Niederhoff, Yaroslav Rosokha
| Year of publication: |
January 2018
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| Authors: | Shunko, Masha ; Niederhoff, Julie ; Rosokha, Yaroslav |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 64.2018, 1, p. 453-473
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| Subject: | behavioral operations | queueing systems | service time | real effort experiments | Experiment | Warteschlangentheorie | Queueing theory |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/mnsc.2016.2610 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011819609