//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Service quality"
~subject:"Theory"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"CAQ"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Theory
Quality management
34
Qualitätsmanagement
34
Lieferkette
8
Supply chain
8
Dienstleistungsqualität
7
Product quality
7
Produktqualität
7
Theorie
7
Hospital
5
Krankenhaus
5
Operations Research
5
Operations research
5
quality management
5
Asymmetric information
3
Asymmetrische Information
3
Experiment
3
Product design
3
Produktgestaltung
3
Regulation
3
Regulierung
3
Standardisierung
3
Standardization
3
empirical operations management
3
healthcare
3
quality
3
Bayes-Statistik
2
Bayesian inference
2
Consumer behaviour
2
Customer satisfaction
2
Game theory
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care
2
Health care system
2
Industrie
2
Internal audit
2
Interne Revision
2
Konsumentenverhalten
2
more ...
less ...
Online availability
All
Undetermined
7
Type of publication
All
Article
14
Type of publication (narrower categories)
All
Article in journal
14
Aufsatz in Zeitschrift
14
Language
All
English
14
Author
All
Tang, Kwei
2
Tucker, Anita L.
2
Albin, Susan L.
1
Aobdia, Daniel
1
Chan, Carri W.
1
Chandrasekaran, Aravind
1
Cohen, Maxime C.
1
Dada, Maqbool
1
Escobar, Gabriel
1
Fiszer, Michael D.
1
Friedman, David J.
1
Green, Linda V.
1
Henderson, Rebecca
1
Kim, Baek Jung
1
Lee, Hau Leung
1
Lekwijit, Suparerk
1
Lu, Lauren Xiaoyuan
1
Lu, Lijian
1
Lu, Susan Feng
1
Lu, Yina
1
Marcellus, Richard L.
1
Moffatt-Bruce, Susan D.
1
Musalem, Andrés
1
Olivares, Marcelo
1
Peters, Michael H.
1
Porteus, Evan L.
1
Rahmandad, Hazhir
1
Repenning, Nelson P.
1
Schilkrut, Ariel
1
Schneider, Helmut
1
Senot, Claire
1
Tagaras, George
1
Tang, Jen
1
Ward, Peter T.
1
more ...
less ...
Published in...
All
Management science : journal of the Institute for Operations Research and the Management Sciences
International journal of production research
134
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
100
International journal of productivity and quality management : IJPQM
93
International journal of quality & reliability management
81
The TQM journal : the international review of organizational improvement
68
Quality management journal : QMJ
51
International journal of production economics
48
Total quality management & business excellence
48
European journal of operational research : EJOR
42
Europäische Hochschulschriften / 5
38
International journal of quality and service sciences
33
International journal of services and operations management
30
Gabler Edition Wissenschaft
26
Auditing : a journal of practice & theory
22
Beiträge zur Hochschulpolitik
21
Benchmarking : an international journal ; BIJ
19
International journal of hospitality management
19
Journal of health organization and management
19
Health care management review : HCM review
17
Journal of retailing and consumer services
17
International journal of six sigma and competitive advantage : IJSSCA
16
Cogent business & management
15
Amfiteatru economic : an economic and business research periodical
14
European research studies
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European journal of industrial engineering : EJIE
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
Product reliability, maintainability, and supportability handbook
13
Service business
12
The service industries journal
12
Business process management journal
11
International journal of services and operations management : IJSOM
11
International journal of services, economics and management
11
Manufacturing & service operations management : M & SOM
11
SpringerLink / Bücher
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
more ...
less ...
Source
All
ECONIS (ZBW)
14
Showing
1
-
10
of
14
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Frustration-based promotions : field experiments in ride-sharing
Cohen, Maxime C.
;
Fiszer, Michael D.
;
Kim, Baek Jung
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2432-2464
Persistent link: https://www.econbiz.de/10013368219
Saved in:
2
The economic consequences of audit firms’ quality control system deficiencies
Aobdia, Daniel
- In:
Management science : journal of the Institute for …
66
(
2020
)
7
,
pp. 2883-2905
Persistent link: https://www.econbiz.de/10012268551
Saved in:
3
Assessing the impact of service level when customer needs are uncertain : an empirical investigation of hospital step-down units
Chan, Carri W.
;
Green, Linda V.
;
Lekwijit, Suparerk
; …
- In:
Management science : journal of the Institute for …
65
(
2019
)
2
,
pp. 751-775
Persistent link: https://www.econbiz.de/10012000740
Saved in:
4
Making the numbers? : "short termism" and the puzzle of only occasional disaster
Rahmandad, Hazhir
;
Henderson, Rebecca
;
Repenning, Nelson P.
- In:
Management science : journal of the Institute for …
64
(
2018
)
3
,
pp. 1328-1347
Persistent link: https://www.econbiz.de/10011847237
Saved in:
5
Do mandatory overtime laws improve quality? : staffing decisions and operational flexibility of nursing homes
Lu, Susan Feng
;
Lu, Lauren Xiaoyuan
- In:
Management science : journal of the Institute for …
63
(
2017
)
11
,
pp. 3566-3585
Persistent link: https://www.econbiz.de/10011772476
Saved in:
6
The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance
Senot, Claire
;
Chandrasekaran, Aravind
;
Ward, Peter T.
; …
- In:
Management science : journal of the Institute for …
62
(
2016
)
3
,
pp. 829-848
Persistent link: https://www.econbiz.de/10011453574
Saved in:
7
The impact of workaround difficulty on frontline employees’ response to operational failures : a laboratory experiment on medication administration
Tucker, Anita L.
- In:
Management science : journal of the Institute for …
62
(
2016
)
4
,
pp. 1124-1144
Persistent link: https://www.econbiz.de/10011470674
Saved in:
8
Measuring the effect of queues on customer purchases
Lu, Yina
;
Musalem, Andrés
;
Olivares, Marcelo
; …
- In:
Management science : journal of the Institute for …
59
(
2013
)
8
,
pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
Saved in:
9
Interactive process quality improvement
Marcellus, Richard L.
- In:
Management science : journal of the Institute for …
37
(
1991
)
11
,
pp. 1365-1376
Persistent link: https://www.econbiz.de/10001115798
Saved in:
10
The impact of inspection delay on process and inspection lot sizing
Porteus, Evan L.
- In:
Management science : journal of the Institute for …
36
(
1990
)
8
,
pp. 999-1007
Persistent link: https://www.econbiz.de/10001094723
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->