Measuring the effect of queues on customer purchases
Year of publication: |
2013
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Authors: | Lu, Yina ; Musalem, Andrés ; Olivares, Marcelo ; Schilkrut, Ariel |
Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 59.2013, 8, p. 1743-1763
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Subject: | queuing | service operations | retail | choice modeling | empirical operations management | operations/marketing interface | Bayesian estimation | service quality | Dienstleistungsqualität | Service quality | Warteschlangentheorie | Queueing theory | Konsumentenverhalten | Consumer behaviour | Bayes-Statistik | Bayesian inference | Einzelhandel | Retail trade | Qualitätsmanagement | Quality management | Produktionswirtschaft | Production management | Kundenzufriedenheit | Customer satisfaction |
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