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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Problems and perspectives in management : PPM ; international research journal"
~isPartOf:"SpringerLink / Bücher"
~subject:"Service quality"
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Service quality
Callcenter
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Call centre
16
Beziehungsmarketing
5
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Deutschland
4
Germany
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Ellway, Benjamin Piers William
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Lukea-Bhiwajee, Soolakshna D.
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Naidoo, Perunjodi
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Ramseook-Munhurrun, Prabha
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Managing service quality : MSQ ; an international journal
Problems and perspectives in management : PPM ; international research journal
SpringerLink / Bücher
The journal of services marketing
4
The service industries journal
4
Manufacturing & service operations management : M & SOM
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Journal of service research : JSR
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Academic journal of economic studies
1
Academy of Management journal : AMJ
1
Achieving competitive advantage through quality management
1
Beiträge zum 16. Interuniversitären Doktorandenseminar Wirtschaftsinformatik (IDS 2012)
1
Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]
1
Business process management journal
1
Developments in the call centre industry : analysis, changes, and challenges
1
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
1
Employment relationships : new models of white-collar work
1
Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
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Global journal of business management : GJBM
1
Global journal of business research : GJBR
1
Information and organization
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International journal of business excellence
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International journal of enterprise information systems : IJEIS ; an official publication of the Information Resources Management Association
1
International journal of hospitality management
1
International journal of internet and enterprise management : IJIEM
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production research
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of revenue management : IJRM
1
International journal of services and operations management
1
International journal of services, economics and management
1
International public management journal
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of global marketing
1
Journal of marketing research : JMR
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
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Journal of the Operational Research Society : OR
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Is the quantity-quality trade-off in c all centres a false dichotomy?
Ellway, Benjamin Piers William
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 230-251
Persistent link: https://www.econbiz.de/10010359567
Saved in:
2
Employee perceptions of service quality in a
call
centre
Ramseook-Munhurrun, Prabha
;
Naidoo, Perunjodi
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
5
,
pp. 541-557
Persistent link: https://www.econbiz.de/10009525069
Saved in:
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