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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Service business"
~isPartOf:"SpringerLink / Bücher"
~subject:"South Korea"
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South Korea
Beschwerdemanagement
46
Complaint management
46
Customer satisfaction
29
Dienstleistungsqualität
29
Kundenzufriedenheit
29
Service quality
29
Beziehungsmarketing
21
Relationship marketing
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Consumer behaviour
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Reklamation
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Kundenmanagement
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Customer service
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Service recovery
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Servicepolitik
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Online retailing
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Online-Handel
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Satisfaction
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Choi, Chang Hwan
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Jeon, Aeeun
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Kim, Min-su
1
Kim, Sang-Man
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Kim, Taegoo
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Lee, Gyehee
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Lee, Jung-hyun
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Managing service quality : MSQ ; an international journal
Service business
SpringerLink / Bücher
International journal of contemporary hospitality management
1
International journal of hospitality management
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Journal of air transport management
1
Journal of marketing management : MM
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ECONIS (ZBW)
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1
The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
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2
Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance
Kim, Sang-Man
;
Oh, Jae-Young
- In:
Service business
6
(
2012
)
3
,
pp. 297-321
Persistent link: https://www.econbiz.de/10009613999
Saved in:
3
Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo
;
Paek, Soyon
;
Choi, Chang Hwan
;
Lee, Gyehee
- In:
Service business
6
(
2012
)
4
,
pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
Saved in:
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