Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance
Sang-Man Kim; Jae-Young Oh
| Year of publication: |
2012
|
|---|---|
| Authors: | Kim, Sang-Man ; Oh, Jaeyoung |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 6.2012, 3, p. 297-321
|
| Subject: | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Arbeitsverhalten | Work behaviour | Dienstleistungsberufe | Service workers | Leistungsmotivation | Work motivation | Burnout | Krankenhaus | Hospital | Südkorea | South Korea |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Systemvoraussetzung: Acrobat Reader |
| Other identifiers: | 10.1007/s11628-012-0137-y [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009613999