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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Dearden, Philip"
~subject:"Customer satisfaction"
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Managing service quality : MSQ ; an international journal
The international journal of bank marketing : IJBM
Tourism management : research, policies, practice
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Enhancing satisfaction and sustainable management : whale watching in the Azores
Bentz, Julia
;
Lopes, Fernando
;
Calado, Helena
;
Dearden, …
- In:
Tourism management : research, policies, practice
54
(
2016
),
pp. 465-476
Persistent link: https://www.econbiz.de/10011452160
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2
But are tourists satisfied? : importance-performance analysis of the whale shark toursim industry on Isla Holbox, Mexico
Ziegler, Jackie
;
Dearden, Philip
;
Rollins, Rick
- In:
Tourism management : research, policies, practice
33
(
2012
)
3
,
pp. 692-701
Persistent link: https://www.econbiz.de/10009489059
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