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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The international journal of human resource management"
~subject:"Qualifikation"
~subject:"Viral marketing"
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Viral marketing
Anforderungsprofil
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Customer satisfaction
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Dienstleistungsqualität
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Distributive justice
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Wang, Yi-shun
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Chang, Li-kuan
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Lin, Hsin-hui
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Shih, Ying-wei
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Wang, Yu-min
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Wu, Ya-ling
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Managing service quality : MSQ ; an international journal
The international journal of human resource management
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Consumer responses to online retailer's service recovery after a service failure : a perspective of justice theory
Lin, Hsin-hui
;
Wang, Yi-shun
;
Chang, Li-kuan
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
5
,
pp. 511-534
Persistent link: https://www.econbiz.de/10009315782
Saved in:
2
Competence maps for the information service industry
Shih, Ying-wei
;
Wu, Ya-ling
;
Wang, Yi-shun
;
Wang, Yu-min
- In:
The international journal of human resource management
20
(
2009
)
7
,
pp. 1618-1633
Persistent link: https://www.econbiz.de/10003883857
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