Consumer responses to online retailer's service recovery after a service failure : a perspective of justice theory
Hsin-Hui Lin; Yi-Shun Wang; Li-Kuan Chang
| Year of publication: |
2011
|
|---|---|
| Authors: | Lin, Hsin-hui ; Wang, Yi-shun ; Chang, Li-kuan |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 21.2011, 5, p. 511-534
|
| Subject: | Online-Handel | Online retailing | Dienstleistungsqualität | Service quality | Gerechtigkeit | Justice | Verteilungsgerechtigkeit | Distributive justice | Kundenzufriedenheit | Customer satisfaction | Virales Marketing | Viral marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009315782