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~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Johnston, Robert"
~subject:"Customer satisfaction"
~subject:"United States"
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Customer satisfaction
United States
Beziehungsmarketing
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Managing service quality : MSQ ; an international journal
Operations management ; Vol. 1
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The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
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