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~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Employee retention"
~subject:"Kundenzufriedenheit"
~subject:"Tourism employees"
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Search: subject:"Zufriedenheit"
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Employee retention
Kundenzufriedenheit
Tourism employees
Customer satisfaction
57
Dienstleistungsqualität
42
Service quality
42
Consumer behaviour
20
Konsumentenverhalten
20
Beziehungsmarketing
18
Relationship marketing
18
Customer service
9
Kundenservice
9
Quality management
9
Qualitätsmanagement
9
USA
9
United States
9
Beschwerdemanagement
7
Complaint management
7
Arbeitszufriedenheit
6
Job satisfaction
6
Taiwan
6
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5
Emotion
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Online retailing
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Online-Handel
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Service industry
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Virales Marketing
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Gerechtigkeit
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Measurement
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Messung
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Mobile communications
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Mobilkommunikation
3
Perception
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Retail trade
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Service management
3
Service recovery
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Beise-Zee, Rian
2
Finsterwalder, Jörg
2
Larivière, Bart
2
Slåtten, Terje
2
Van Vaerenbergh, Yves
2
Wu, Li wei
2
Al-Hawari, Mohd Ahmad
1
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1
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1
Chen, Houn-gee
1
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1
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1
Chen, Ying-hueih
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Choi, Beom Joon
1
Cunha, Miguel Pina e
1
De Keyser, Arne
1
Dholakia, Ruby R.
1
Fairhurst, Ann E.
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1
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Hsieh, Jung-kuei
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Hsieh, Yi-ching
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Australian and New Zealand Marketing Academy
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Managing service quality : MSQ ; an international journal
International journal of hospitality management
472
Journal of retailing and consumer services
420
Journal of business research : JBR
329
International journal of contemporary hospitality management
196
The service industries journal
195
The journal of services marketing
193
Tourism management : research, policies, practice
188
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
178
Journal of hospitality marketing & management
175
Journal of travel and tourism marketing
166
Cogent business & management
135
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
104
Services marketing quarterly
102
Tourism management perspectives : TMP
99
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
96
Journal of air transport management
92
Journal of service research : JSR
89
Service business
89
The TQM journal : the international review of organizational improvement
87
Asia Pacific journal of marketing and logistics
85
The international journal of human resource management
80
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
75
Industrial marketing management : the international journal for industrial and high-tech firms
73
Journal of Asian finance, economics and business : JAFEB
72
Journal of the Academy of Marketing Science
72
Journal of service management
71
Journal of strategic marketing
70
Journal of vocational behavior
70
The international journal of bank marketing : IJBM
69
Total quality management & business excellence
67
International journal of quality and service sciences
65
Tourism analysis : an interdisciplinary tourism & hospitality journal
65
International journal of services and operations management
64
European journal of marketing : EJM
60
Journal of hospitality and tourism insights
59
International journal of quality & reliability management
57
Journal of retailing
55
Global business review
54
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ECONIS (ZBW)
57
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1
Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
Ha, Hong Youl
;
Son, Hee-young
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
Saved in:
2
Customer preference for decision authority in credence services : the moderating effects of source credibility and persuasion knowledge
Ngamvichaikit, Anothai
;
Beise-Zee, Rian
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 274-299
Persistent link: https://www.econbiz.de/10010359564
Saved in:
3
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
4
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
5
An integrated-process model of service quality, istitutional brand and behavioural intentions : the case of a University
Sultan, Parves
;
Wong, Ho Yin
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 487-521
Persistent link: https://www.econbiz.de/10010422299
Saved in:
6
Emotional stability and switching barriers in the retail banking context
Al-Hawari, Mohd Ahmad
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 469-486
Persistent link: https://www.econbiz.de/10010422312
Saved in:
7
Healthcare industry, hospitals, image congruence, service quality, switching costs, trust
Lien, Che-hui
;
Wu, Jyh-jeng
;
Chen, Ying-hueih
;
Wang, …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 399-416
Persistent link: https://www.econbiz.de/10010389677
Saved in:
8
The restorative potential of senior centers
Rosenbaum, Mark S.
;
Sweeney, Jillian C.
;
Massiah, Carolyn
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 363-383
Persistent link: https://www.econbiz.de/10010389688
Saved in:
9
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
10
A lean approach for service productivity improvements : synergy or oxymoron?
Carlborg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 291-304
Persistent link: https://www.econbiz.de/10009769857
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