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~isPartOf:"Managing service quality : MSQ ; an international journal"
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Donnelly, Mike
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McMullan, Ciaran H.
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Managing service quality : MSQ ; an international journal
Total quality management
4
International journal of public sector management : IJPSM
2
Discussion paper
1
Environmental impact assessment review
1
Managerial auditing journal
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
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The international journal of productivity and performance management : IJPPM
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Techniques - Making the difference: Quality strategy in the public sector
Donnelly, Mike
- In:
Managing service quality : MSQ ; an international journal
9
(
1999
)
1
,
pp. 47-52
Persistent link: https://www.econbiz.de/10007187778
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2
Setting Service Standards for Local Government Reception Services
Donnelly, Mike
;
McMullan, Ciaran H.
- In:
Managing service quality : MSQ ; an international journal
4
(
1994
)
5
,
pp. 42-45
Persistent link: https://www.econbiz.de/10007213522
Saved in:
3
Managing People and Quality in a Climate of Change
Donnelly, Mike
- In:
Managing service quality : MSQ ; an international journal
4
(
1994
)
4
,
pp. 41-44
Persistent link: https://www.econbiz.de/10007213539
Saved in:
4
Setting Service Standards for Local Government Reception Services
Donnelly, Mike
;
McMullan, Ciaran H.
- In:
Managing service quality : MSQ ; an international journal
4
(
1994
)
5
,
pp. 42-45
Persistent link: https://www.econbiz.de/10007217935
Saved in:
5
Managing People and Quality in a Climate of Change
Donnelly, Mike
- In:
Managing service quality : MSQ ; an international journal
4
(
1994
)
4
,
pp. 41-44
Persistent link: https://www.econbiz.de/10007217954
Saved in:
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