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~isPartOf:"Managing service quality : MSQ ; an international journal"
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Managing service quality : MSQ ; an international journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Does ISO 9000 certification affect consumer perceptions of the service provider?
Caro, Laura Martínez
;
García, Jose Antonio Martínez
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
2
,
pp. 140-161
Persistent link: https://www.econbiz.de/10009525105
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2
Does ISO 9000 certification affect consumer perceptions of the service provider?
Caro, Laura Martínez
;
García, Jose Antonio Martínez
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
2
,
pp. 140-161
Persistent link: https://www.econbiz.de/10008233416
Saved in:
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